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Answered

Cloud Ad in Illustrator

I have a user that is complaining about what they refer to as an ad in Illustrator.

They claim it 'just' appeared and would like it gone.

On the right hand column in the Comments Tab is where they showed me.

Any advise or direction would be greatly appreciateed.

Thank you

This topic has been closed for replies.

Correct answer Doug A Roberts

I do not have the app myself and the user is remote.

Can you explain how I close the Comments tab?

Thank you

Right-click on it and select 'close'.

I'm not aware of another panel that is dependent on saving to Cloud.

It may be worth explaining to them that this is not an 'ad', it is explaining the requirements to use the panel.

Community Expert

Close the Comments tab.

Participating Frequently

Thank you

Participating Frequently

I neglected to add. They are complaing about the Save to Creative Cloud.

Thank you

Community Expert

As I understand it, the Comments panel is enabled by using Save to Creative Cloud.

If you don't save to the Cloud, you have no use for the Comments panel. So they can just close it and they won't see that message.

Participating Frequently

I do not have the app myself and the user is remote.

Can you explain how I close the Comments tab?

Thank you

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