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Continued Crashes and difficulty saving

New Here ,
Apr 10, 2024 Apr 10, 2024

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Hello all,

Illustrator has been consistently unresponsive on startup, and when I have been able to open files, they freeze upon attempting to save. The issue began yesterday when attempting to paste icons from Illustrator into InDesign. 

 

Troubleshooting I've tried. 

  • Uninstalling and Reinstalling the latest version.
  • Uninstalling and Reinstalling the previous version (28.3) (preferences were deleted each time)
  • Increasing the time between auto saves from 2 minutes to 5 minutes. 
  • Restarting.

 

Computer Info: 

Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

Installed Physical Memory (RAM) 32.0 GB

Total Virtual Memory 47.7 GB

Intel Iris XE Graphics 

Nvidia RTX A2000 8 GB GPU

 

 

 

 

TOPICS
Bug , Performance

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Adobe
Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Have you tried using the Creative Cloud Cleaner tool? It can fully wipe all traces of an existing Adobe app installation so it can be cleanly re-installed.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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LATEST

Hello @dunnwithdes!gn036,

We understand how frustrating it can be to encounter crashes in the middle of work. I hope the suggestions shared by Bobby helped resolve the problem. If not, would you mind trying the suggestions shared in this help article (https://adobe.ly/49ycfL9) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Je3xXz). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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