Hello all,Illustrator has been consistently unresponsive on startup, and when I have been able to open files, they freeze upon attempting to save. The issue began yesterday when attempting to paste icons from Illustrator into InDesign. Troubleshooting I've tried. Uninstalling and Reinstalling the latest version.Uninstalling and Reinstalling the previous version (28.3) (preferences were deleted each time)Increasing the time between auto saves from 2 minutes to 5 minutes. Restarting. Computer Info: Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)Installed Physical Memory (RAM) 32.0 GBTotal Virtual Memory 47.7 GBIntel Iris XE Graphics Nvidia RTX A2000 8 GB GPU

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Continued Crashes and difficulty saving

Forum|Forum|1 year ago
April 10, 2024
1 reply
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Hello all,

Illustrator has been consistently unresponsive on startup, and when I have been able to open files, they freeze upon attempting to save. The issue began yesterday when attempting to paste icons from Illustrator into InDesign.

Troubleshooting I've tried.

Uninstalling and Reinstalling the latest version.
Uninstalling and Reinstalling the previous version (28.3) (preferences were deleted each time)
Increasing the time between auto saves from 2 minutes to 5 minutes.
Restarting.

Computer Info:

Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

Installed Physical Memory (RAM) 32.0 GB

Total Virtual Memory 47.7 GB

Intel Iris XE Graphics

Nvidia RTX A2000 8 GB GPU

This topic has been closed for replies.

B

Bobby Henderson

Community Expert

Have you tried using the Creative Cloud Cleaner tool? It can fully wipe all traces of an existing Adobe app installation so it can be cleanly re-installed.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

Anubhav M

Community Manager

Hello @dunnwithdes!gn036,

We understand how frustrating it can be to encounter crashes in the middle of work. I hope the suggestions shared by Bobby helped resolve the problem. If not, would you mind trying the suggestions shared in this help article (https://adobe.ly/49ycfL9) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Je3xXz). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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