Corrupt file: Illustrator unable to recover file after Crash

[Jacob Richard]

I was working then suddenly illustrator crashed (for the first time in over 3 years) and when i opened it again,

It said something like this.

{Renamed by MOD}

[Srishti Bali]

Hi there,

Sorry about this trouble. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

Regards,

Srishti

[francisco andres5FE2]

Hello miss Bali, I have a similar problem. But I don´t saved the document as .ai file, only in .pdf file, and then immediately turned off my computer. A few hours later when I opened the pdf file in illustrator, a window appeared showing that illustrator could partially read the file, an when I opened I lost most of the work, but in the thumbnail it seems that the file is completely there. what do I do? Please help me!

[Jacob Richard]

File Recovery Problem 

[Monika Gause]

The Windows preview is a raster image embedded in the file. It might have not a lot to do with the actual content.

Are the missing parts there when you open the file in Acrobat?

[Jacob Richard]

nope!

Well I've to make it over again and its done!

[Srishti Bali]

@Jacob Richard  Thanks for sharing the file. We are working on file recovery. In the meantime, I would request if you could share details asked below. 

[michelew83603738]

Truthfully, if this only happened to you once in 3 years, you are truly lucky! Saving often is of course the key. I also use AstuteGraphics plug-in AutoSavior so that when I do get a crash, I don't really have any issues. 

[Jacob Richard]

thanks for your help! it really worked!

Regards,

Jacob

[Srishti Bali]

Hi all,

So sorry to hear about this trouble. We're currently investigating this issue and need a few more details from you end. For example: 

• Corrupt files. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Files saved in temp folder
  Win - C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator [version] Settings\en_US\x64\DataRecovery
  Mac - macOS] < your username>/Library/Preferences/Adobe Illustrator [version] Settings/en_US/Adobe Illustrator Prefs
• Share Logs from collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ).

We're here to help, just need more info!

Regards,

Srishti