Could not pinch to zoom in/out on Surface pro trackpad

Forum|Forum|6 years ago
June 9, 2019
3 replies
2489 views

I can pinch to zoom in/out in Photoshop and Illustrator on touch screen of Surface pro, but could not done by trackpad on keyboard (surface type cover), while other software like web browser or office works totally fine. And one know how to solve it?

Thanks! !

This topic has been closed for replies.

CasaleDesignStudio

Known Participant

I have the same issue on my Surface Laptop 2 (new, latest version of Illustrator) I can pinch/zoom on the touchscreen but not the track pad

italosan

Community Expert

Make sure GPU acceleration is active. To wound him, go to Edit -> Preferences -> Performance -> nd make sure GPU Performance is activated.

However, I leave you with an old discussion similar to your problem. Keep us updated if the problem has been solved

H

Hannah Malina5CA4

Participant

Hey italosan,

I am encountering the same issue now. I don't know if you are the right address to point this to, but having Adobe support the Surface products (I am using Surface Book 3) would be very great. Maybe this comment can contribute to the importance of the matter.

Thank you!

italosan

Community Expert

Hi, could you provide the technical specifications for your Surface?

H

harryc79561519Author

Participating Frequently

Hi, thanks for your reply.

I'm using surface pro 4 with i7 model and working on lasted version of Adobe creative cloud. So I got this issue for many years.

I have seen the same question on Surface products in other discussion threads but it seems that no one got the answers, and I can't find the discussion thread now.

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