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natalias91060710
natalias91060710
Participant
October 12, 2019
Answered

Could not read the file because an error has occurred! What to do with this error?

  • October 12, 2019
  • 5 replies
  • 9051 views

i could open this file yesterday. Today illustrator showing error. Help, please!

 

      This topic has been closed for replies.
      Correct answer ruangrit19@gmail.com

      Mac : System Preferences > Security&Privacy > Privacy >Click unlock > Full Disk Access > Click + > Adobe illustrator

      5 replies

      R
      ruangrit19@gmail.comCorrect answer
      Participant
      June 11, 2020

      Mac : System Preferences > Security&Privacy > Privacy >Click unlock > Full Disk Access > Click + > Adobe illustrator

        B
        beckpark
        Participant
        July 13, 2020

        Worked for me, thank you!

         

        Instead of allowing full disk access, I went to "Files and Folders" and checked the 2 options listed below "Adobe Illustrator 2020". See image below

          citizenmush
          citizenmush
          Participant
          October 12, 2019

          I have the same problem since the last update, some files will open, but most of my work will not open and it displays the same message as you.

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          October 12, 2019

          “I have the same problem since the last update”

          An update to your OS or to Illustrator? Please give exact versions of both.

          citizenmush
          citizenmush
          Participant
          October 13, 2019
          I updated both the macOS and Illustrator: The versions where the problem occurred are macOS 10.15 Catalina and Adobe Illustrator 23.1.1.
          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          October 12, 2019

          What did you already try to solve thi issue?

          Where is the file located? local hardisk or server?

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          October 12, 2019

          Moved from “Getting Started” to “Illustrator”.

           

           

          Tacafy大尉
          Tacafy大尉
          Legend
          October 12, 2019

          Hello. natalias91060710.This is an example of a previous version, but why not take a look at the following post?

           

          Generic Error in Illustrator

          Illustrator error "An unknown error has occurred"

          natalias91060710
          natalias91060710Author
          Participant
          October 12, 2019
          hello, because its not working and there is no actual problem solving in this posts, they just discussing what to do what can maybe help.
          Tacafy大尉
          Tacafy大尉
          Legend
          October 12, 2019

          I'm sorry I can't help you.

          I did some research after replying,
          Even if Illustrator memory is insufficient, this error may appear and you may not be able to open.
          If you can use Indesign or Acrobat, check to see if the data you are trying to open is corrupted.
          If you can open it, it's a problem with Illustrator, so you may need to consider re-installing.

          For reference (in Japanese)
          http://www.dtptemple.org/imgbbs/index.php?mode=thread&id=4611&page=9

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