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zandwacht
zandwacht
Inspiring
September 24, 2024
Answered

Crashes in Illustrator 28 on macOS Sonoma 14.5

  • September 24, 2024
  • 3 replies
  • 1945 views

Illustrator 28 on MacOS Sonoma 14.5 been crashing for weeks. I've installed various updates to v28.

 

It happens even after a fresh boot when nothing else is running. Usually during any kind of file operation (save, open, place, export), but I've also known it to happen when moving an object.

 

Mac Studio Ultra, 128Gb ram.

 

 

{Renamed by MOD}

Correct answer zandwacht

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

3 replies

zandwacht
zandwachtAuthorCorrect answer
Inspiring
October 18, 2024

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

    zandwacht
    zandwachtAuthor
    Inspiring
    October 24, 2024

    Hold on Adobe: "disable autosave" is NOT the correct answer. It's a Workaround. Can you get the autosave code fixed so that my Ilustrator stops crashing and I still hgave autosave?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 24, 2024

    Is this about autosave (for Cloud documents)

    Or about file recovery?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 24, 2024

    What's in your files?

    Where do you save files?

    Is a printer connected, turned on and set up as the default printer?

    zandwacht
    zandwachtAuthor
    Inspiring
    September 24, 2024

    I'm saving files locally to my internal SSD.

    I've known tis to happen with every file I have: from a single artboard with 1 object, or 24 HD artboards with linked assets.

    zandwacht
    zandwachtAuthor
    Inspiring
    September 24, 2024

    Hello @zandwacht,

    Thanks for confirming. In such cases, you could try manually resetting Illustrator's preferences and checking if it helps:

     

    For macOS

    • Close all Adobe applications.

    • Go to the following locations

    • ~/Library/Caches

    • ~/Library/Application Support/Adobe

    • ~/Library/Preferences

    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

    • Launch Illustrator from the Creative Cloud.

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

     

    Image

     

     

     

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav


    I've already reset my preferences weeks ago, as I wrote.

     

    I was asking how I can re-enable the crash reports dialog so I can start sending you crash reports again. I've send crash reports in the past, never gotten an answer. Does Adobe answer crash reports users send, or follow up on them via email?

    zandwacht
    zandwachtAuthor
    Inspiring
    September 24, 2024

    Also: I tried resetting prefs, didn't help.

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