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zandwacht
zandwacht
Inspiring
September 24, 2024
Answered

Crashes in Illustrator 28 on macOS Sonoma 14.5

  • September 24, 2024
  • 3 replies
  • 1945 views

Illustrator 28 on MacOS Sonoma 14.5 been crashing for weeks. I've installed various updates to v28.

 

It happens even after a fresh boot when nothing else is running. Usually during any kind of file operation (save, open, place, export), but I've also known it to happen when moving an object.

 

Mac Studio Ultra, 128Gb ram.

 

 

{Renamed by MOD}

Correct answer zandwacht

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

3 replies

zandwacht
zandwachtAuthorCorrect answer
Inspiring
October 18, 2024

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

    zandwacht
    zandwachtAuthor
    Inspiring
    October 24, 2024

    Hold on Adobe: "disable autosave" is NOT the correct answer. It's a Workaround. Can you get the autosave code fixed so that my Ilustrator stops crashing and I still hgave autosave?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 24, 2024

    Is this about autosave (for Cloud documents)

    Or about file recovery?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 24, 2024

    What's in your files?

    Where do you save files?

    Is a printer connected, turned on and set up as the default printer?

    zandwacht
    zandwachtAuthor
    Inspiring
    September 24, 2024

    I'm saving files locally to my internal SSD.

    I've known tis to happen with every file I have: from a single artboard with 1 object, or 24 HD artboards with linked assets.

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 24, 2024

    Hello @zandwacht,

    We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3ZC13eR) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ZEtSaD). We appreciate your time and patience in helping us resolve this issue. 

    Thanks,
    Anubhav

    zandwacht
    zandwachtAuthor
    Inspiring
    September 24, 2024

    Also: I tried resetting prefs, didn't help.

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