Crashing when 3D & Materials opens (after installing Substance 3D Community Assets)

[kxmbria]

Illustrator has been running perfectly, until this morning when I decided to install some materials from the Substance 3D Community Assets. I got through installing maybe 6 materials into Illustrator and it crashed. Upon reopening Illustrator, and opening 3D & Materials again, it crashed. Over and over. I've system restored, re-installed and done all I can think to try.

I followed the help I could find in the community, and still could not fix my problems:
* https://community.adobe.com/t5/illustrator-discussions/illustrator-crashes-when-launching-3d-and-mat...
* https://community.adobe.com/t5/illustrator-discussions/crash-after-adding-material/m-p/14358396


I tried moving all the pngs (C:\Program Files\Adobe\Adobe Illustrator 2024\Support Files\Contents\Windows\Material-Resources\Default_Substance_Materials), ended up deleting everything material related. I tried uninstalling and reinstalling without saving the preferences. 

^ moved pngs out, deleted later

I can open the 3D & Materials panel if I do not have an open canvas I'm working on.

The initial crash offered resolutions for a generic crash, but not one dealing with this panel.
* https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?trackingid=BDDS3HS7&mv=in-pro...

Up to date, think the pc can handle it.

Windows 10

Tried both studio and my normal gaming drivers

Someone said check the color settings

3D & Materials opens with no canvas just fine.

Tried  Creative Cloud Cleaner tool on illustrator. Still no fix.

Any help appreciated.

[Monika Gause · Accepted solution]

Did you already try this to delete them? https://youtu.be/rxgWVkTZIYI

[kxmbria]

This got me to the substance > illustrator file I hadn't seen before and I was able to delete everything. Thank you so much, it works now 🙂 

[Monika Gause]

Glad you could solve it!