I'm using Illustrator CS5 on Mac OS 10.11.6 on a MacBook Air 13". Every time I quit, after about 5 seconds I get a message that Adobe Illustrator has quit unexpectedly.Things that may be relevant:This also happens with Photoshop CS5I have Illustrator CC 2015.3 also installed on this machineI have Photoshop CC 2017 also installed on this machineI have saved the crash logs but I don't know how to interpret them. Any help is greatly appreciated!

Inspiring

Beantwortet

CS5 "quits unexpectedly" every time I manually quit

Forum|Forum|9 years ago
January 30, 2017
5 Antworten
17804 Ansichten

I'm using Illustrator CS5 on Mac OS 10.11.6 on a MacBook Air 13". Every time I quit, after about 5 seconds I get a message that Adobe Illustrator has quit unexpectedly.

Things that may be relevant:

This also happens with Photoshop CS5
I have Illustrator CC 2015.3 also installed on this machine
I have Photoshop CC 2017 also installed on this machine

I have saved the crash logs but I don't know how to interpret them. Any help is greatly appreciated!

Dieses Thema wurde für Antworten geschlossen.

Beste Antwort von CherylGraham

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

Perhaps. I loathe the cursors in CS6 and above, so I'm clinging to CS5 for as long as I can!

I found this:

http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/

What do you think?

M

marnixava

Participant

The instructions at http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/ worked for me, 2018-10-04. But how long will those instructions be there? For future reference, below are the terminal shell commands which I think would do the same thing. If the other instructions disappear, you can try these. Make sure none of your Adobe products are running, then run the following two commands. The lines may be folded over here, but each one starts with "sudo". Enter each as a single line. You may be asked for your password.

sudo mv "~/Library/Application Support/Adobe/CS5ServiceManager" "~/Library/Application Support/Adobe/CS5ServiceManager.bak"

sudo mv "/Library/Application Support/Adobe/CS5ServiceManager" "/Library/Application Support/Adobe/CS5ServiceManager.bak"

G

gannett_a

Participant

The two commands above are the same I think you need this one for CS5

sudo mv "~/Library/Application Support/Adobe/CS5ServiceManager" "~/Library/Application Support/Adobe/CS5ServiceManager.bak"

and this one for CS 5.5

sudo mv "/Library/Application Support/Adobe/CS5.5ServiceManager" "/Library/Application Support/Adobe/CS5.5ServiceManager.bak"

But this solution did not work for me on CS5.5

Srishti Bali

Community Manager

Hi there,

We’re so sorry to hear about this. May I please know the OS (Exact version of MAC) you are working on? CS5 applications are not compatible with any version later than Mac OS X v10.8 and v10.9. I'm afraid any attempts to troubleshoot the install could result in it becoming unusable. You can try resetting preferences for Illustrator after taking a backup of your preferences folders. Location is mentioned in the article: How to set preferences in Illustrator.

Regards,

Srishti

W

WASingle

Participant

I was having the same problem with InDesign CS5. It worked for InDesign too. Thanks.

Jacob Bugge

Community Expert

Cheryl,

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

CherylGrahamAutorAntwort

Inspiring

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

Perhaps. I loathe the cursors in CS6 and above, so I'm clinging to CS5 for as long as I can!

I found this:

http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/

What do you think?

Larry G. Schneider

Community Expert

Can't hurt to try. If I recall correctly it has worked before for some prople.

Larry G. Schneider

Community Expert

This means you have a permission problem. Try having the OS reset the permissions for your user account (you can also try making a new user account and try opening from there as a check).

CherylGrahamAutor

Inspiring

@Mike I downloaded the path but could not install it because it was damaged. Tried downloading multiple times with different browsers and even tried the 15.01 patch. Same message: