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Document contains incompatible objects illustrator cloud

New Here ,
Jan 19, 2024 Jan 19, 2024

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Can't open my file again, this happened within a timespan of 2 minutes, had 2 files open; a workfile and a design file. At this moment only the workfile opens but the other one gets the popup. Tried downloading it in CC in web and it doesnt even render. I'm in a hurry and have a tight deadline, how can I fix this asap?

 

Thanks in advance

TOPICS
Bug , Import and export , Performance , Sync and storage

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Adobe
Community Expert ,
Jan 19, 2024 Jan 19, 2024

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New Here ,
Jan 21, 2024 Jan 21, 2024

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I hope so Ton, thx for your reply! 

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hello @OccultAlias,

I understand the urgency of your situation. To address the "Document contains incompatible objects" issue, please share the file with me:

 

  • Go to the Assets website: Adobe Creative Cloud.
  • Locate your problematic file.
  • Click on the three dots (...) next to the file's thumbnail.
  • Choose share and then select the gear icon to enable "Save a Copy."

 

Please share the link here or via DM, and I will forward it to the product team.

 

Best,

Anshul Saini

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New Here ,
Apr 09, 2024 Apr 09, 2024

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I'm also having the same problem and the file is important because it's my assignment at uni. I hope you can also help me. I'll share the file if you need it. 

 

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