New Participant

Answered

Drag+Shift+Option > Not working

Forum|Forum|8 years ago
June 2, 2017
10 replies
10008 views

Every time I try to select an object, and then DRAG it holding SHIFT+OPTION to MOVE and COPY + CONSTRAIN it doesn't work. It only selects the copy or constrain. Can't find the answers anywhere... Can someone help me?

I'm using MacOSSierra and Illustrator CC 2017

Correct answer SFvdB

Turns out to be the Wacom driver. I went back to an older version and dragging with shift+option suddenly works again.

I am on Mac, Intuos Pro M (2017)

R

rakibulh62657471

New Participant

You don't need to uninstall any driver. check this video https://www.youtube.com/watch?v=CHVTgbXd9s0

Monika Gause

Community Expert

"You don't need to uninstall any driver. check this video"

This is an old thread and you know that you might be talking about a competely different issue? So the answer in this thread might be totally fine for a different issue than yours.

R

rakibulh62657471

New Participant

https://www.youtube.com/watch?v=CHVTgbXd9s0

tristan_tennant

New Participant

Just bought a new Mac and downloaded the latest Creative Suite, ive been scratching my head as to why the keys no longer worked, i will remove my Wacom driver and try

tristan_tennant

New Participant

BOOM, it worked, DRIVER 6.3.35.2

D

danielhojlund

New Participant

Updated my Wacom intuos pro to the current latest version (6.3.29-6) which solved it.

Strangely similar function in InDesign seemed (shift+opt) to work, but not Illustrator.

Thanks for the Wacom driver input.

hellostephe

New Participant

Okay thank you-- this worked for me.

Driver 6.3.19-10

Intuos Pen and Tablet

macOS Sierra 10.12.5

S

SFvdBCorrect answer

Inspiring

Turns out to be the Wacom driver. I went back to an older version and dragging with shift+option suddenly works again.

I am on Mac, Intuos Pro M (2017)

K

ksd_

New Participant

SFvdB is right, it is the latest Wacom driver causing issues. It is all over the Wacom forums and sub reddit even thought they insist it is fixed. Very frustrating!

SFvdB Which driver version did you roll back to?

S

SFvdB

Inspiring

MacOSX - Driver 6.3.21-8 (Mac OS X 10.10, 10.11, & 10.12)

Mike_Gondek10189183

Community Expert

Hi Pedro,

I was not 100% clear on "only selects the copy or constrain". Are you saying sometime this will copy and not constrain, and other times this will constrain and not copy?

Can you try using the shift and option on opposite side of your keyboard, or better yet another keyboard so we can eliminate this being hardware issue. If you are continually holding down those 2 keys this should work unless as SFvdB mentioned you have some software such as a wacom tablet or other system/ilustraror modifier.

A

attpedroAuthor

New Participant

The thing is, if you press SHIFT + OPTION (mac) and drag the object It won’t copy with the constrain (this shift button I use to move the objects in a 180º or 90º angle, so it keeps the movement straight)

But also, this is not working on any function, every time you press SHIFT + OPTION on Illustrator or even Photoshop (for scale, copy+move, rotation, etc) it won’t work!

I tried with the other shift and option on the other side of the keyboard, and it also didn’t work… I don’t know how to solve it; I tried to quit chrome and other applications but the problem remains, on both Illustrator and Photoshop (didn’t tried on others)

I’ll try to restart the computer and open Illustrator and Photoshop first, without the wacom tablet connected to see if it works

Mike_Gondek10189183

Community Expert

So are you saying this acts as if the option key is not being held down continuously?

Make sure you are using a selection tool not transform tool.

I find this annoying myself and wish they would allow the transform tool to copy. You could add the command key (Switches you temporarily to selection tool), but you seem to have to try twice latest in CC2015 to get that to work.

S

SFvdB

Inspiring

I just came across this problem after uninstalling my Wacom drivers and installing new ones (upgraded from an Intuos3 to an Intuos Pro (2017)). Now I am having the same problem.

Ditching the preferences doesn't help.

K

ksd_

New Participant

Yep, this isn't working for me either. Very frustrating and really slows down productivity.

I'm using a wacom and wireless apple keyboard, however, I find that it works on the laptop keyboard though.

Monika Gause

Community Expert

THis is a little wonky. Turn on smart guides and use them instead of the shift key.