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jesseo4297298
jesseo4297298
Participating Frequently
October 1, 2015
Answered

El Capitan update seems to have broken my right click just in Illustrator.... Any help would be appreciated

  • October 1, 2015
  • 16 replies
  • 17838 views

Any thoughts?

I was working in .ai all day then decided (probably incorrectly) to update to El Capitan.  Upon restart the issue started.

All other Apps work fine, Photoshop right click for instance.  I have shutdown/restarted/zapped user prefs/updated Illustrator....

thanks!

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    Hello,

    We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

    If you do not see the patch right away

    1. Go to Adobe Creative Cloud application
    2. Click on the Gear icon on the top right
    3. From the menu select “Check for App Updates”

    Regards,

    Ashutosh Chaturvedi

    16 replies

    Show previous replies
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    October 14, 2015

    Jesse, others,

    You may try to update the ElCapitan 10.11 build to 15A284 and see wether it solves the issue. First posted by Rama here:

    Re: Right Click doesn't work at all!

    J
    James Pageau
    Participating Frequently
    October 20, 2015

    We have it showing up on several of our retina macbook pros.  All are running el capitan and two macs are nvidia based while the other is raedon based.   One was a clean build, new os and fresh install of creative cloud.   I have found like most of us that deleting the preferences will work for 1 launch.

    We all run multiple monitors and when we remove all the monitors,  the menu starts working again without relaunching illustrator.   If I add back a monitor connected to display port is usually keeps working, but if I add my other HDMI connected monitor the problem comes back. I am starting to think that it might be drawing the menu off screen with some glitch causing it to interpret the desktop dimensions wrong.

    J
    James Pageau
    Participating Frequently
    October 21, 2015

    I want to add that it seema I don't have to delete all the illustrator preference items to get the right click back.  It appears that I just need to delete the file... /Users/current_user/Library/Preferences/Adobe Illustrator 19 Settings/en_US/WSMgrCfg/WSMgrCfg

    I ended up creating an Automator folder acton to delete the file automatically every time it gets created and that seems to work for me so far.   It looks like that file might help keep the last window arrangement cached on illustrators shutdown.  I am guessing it is saving a bad value due to some incompatibility with El Capitan and multiple monitors that confuses illustrator on the next launch.  Deleting that file seems to be the most painless workaround for me until adobe/apple fixes it correctly.

      F
      fullgrowndesign
      Participant
      October 13, 2015

      Same problem here.

      When I unplugged my second monitor, I could right click. Then, as soon as I plugged my second screen back-in, it stopped working. It has something to do with the GPU and El Capitan.

      Does Adobe know about this issue?

      Pete Huh
      Pete Huh
      Participating Frequently
      October 13, 2015

      Hi Jesse,

      I have the same problem as you.

      I asked about it in my own thread and also found another member asking about it too, so you are not alone.

      It seems that the most likely problem is something to do with additional displays, like you have already mentioned.

      I currently have to work without one of them plugged in.

      Found no solution to it yet.

      Jocelyn_Simmons
      Jocelyn_Simmons
      Participating Frequently
      October 2, 2015

      Yes, I'm having the same issue. However reinstalling is not a fix, but rather a massive workaround. What is the actual issue?

      Adobe Illustrator CC 2015.1.0

      iMac (27-inch, Mid 2011) 3.4 GHz Intel Core i7, 32 GB 1333 MHz DDR3

      Jocelyn_Simmons
      Jocelyn_Simmons
      Participating Frequently
      October 21, 2015

      Update: The OS X El Capitan 10.11.1 update did NOT solve the problem. So now we have to wait to see if Adobe will make any attempt to fix this bug.

      X
      xmgincca
      Known Participant
      October 21, 2015

      Thanks for writing up instructions on the automator part...  I did not have time to explain that in detail.  Its is a hack not a real fix... but it should get us by for a while and does not seem to cause any issues.


      Np at all - all credit goes to you my friend. Agree, but isn't all software just endless organized hacks?

      jesseo4297298
      jesseo4297298Author
      Participating Frequently
      October 2, 2015

      Jacob,

      It worked!  Thanks again.

      I was curious if I had to do a full clean or no, so just to see if I could narrow down the issue I tried steps 1 & 3 first

      1) Uninstall (ticking the box to delete the preferences)

      3) Reinstall

      without step 2) to see if it would work.  And it did.  But that link you sent is a great standby in case this, or other issues come up again.

      Cheers!

      Jesse

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      October 2, 2015

      You are welcome, Jesse.

      And thank you for sharing.

      I will remember to suggest the two step, too (or should I say two?).

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      October 2, 2015

      Jesse,

      I believe the right order/way is to update the OS, then reinstall the applications. Was that how you did it?

      If not, it may be best to reinstall using the full three step way (otherwise strange things may linger):

      1) Uninstall (ticking the box to delete the preferences),

      2) Run the Cleaner Tool, see link below,

      3) Reinstall.

      http://www.adobe.com/support/contact/cscleanertool.html

      jesseo4297298
      jesseo4297298Author
      Participating Frequently
      October 2, 2015

      Jacob,

      Thanks for getting back to me.  Yes that is the order I did them in.  But will give your suggestion a try!  Cheers.

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      October 2, 2015

      You are welcome, Jesse.

      i hope you will report your findings.

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