Emailing illustrator file from one computer to another

New Here ,
Dec 26, 2021 Dec 26, 2021

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Emailing illustrator file from one computer to another. Laptop to desktop. When I open the new file in Illustrator after being emailed, everything is flattened. What am I doing wrong? Thank you in advance

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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Zip it before attaching or use filesharing and send a link is probably better.

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Adding to Ton's sage advice...

A lot of corporate and government servers either strip out any zip files or won't block the entire email. For filesharing services, remember the Creative Cloud can share files multiple ways, including CC folder on computer, CC storage online, CC Libraries. 

 

Sometimes filesharing services are blocked too. If that's the case, try saving the AI file as PDF with AI editing. Sometimes PDFs can get through.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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quote

Sometimes filesharing services are blocked too.


By @Creamer Training

 

Yes. I had one of those. Client never received the email, because it had a link in it.

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Just a reminder, one alternative to emailing is saving it as a cloud document (not sure if that works for your workflow, but it may be easier)


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Advocate ,
Dec 30, 2021 Dec 30, 2021

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I have never encountered an email server literally altering an Adobe Illustrator AI file to where everything is flattened. Wouldn't that require the server to somehow open and edit the file to flatten any live effects? Or is the AI file being converted to a "flat" pixel based image? I guess I'm a little confused by the issue.

Aside from that, many Illustrator AI files can get pretty large in size. Many email servers will have file size limits on attachments. If I have to email an AI or AI-enabled PDF to someone I'll usually upload the file my Dropbox account and send the person a link to that file so they can download it directly.

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Is this saved as an .ai file? (i.e. not PDF)

What you're describing can happen if you open the PDF side of an .AI file. this shouldn't happen normally, but there may be a bad file association on your receiving computer that's mistaking the file as PDF. Try open the file from within Illustrator, selecting "Enable > Illustrator (.ai, .ait)" instead of "All Readable formats". If it opens differently, there's a problem with your system's file associations.

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