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veenpermand
veenpermand
Participant
September 3, 2018
Answered

Entry point not found

  • September 3, 2018
  • 2 replies
  • 3464 views

Hello dear everyone,

My illustrator is not opening by popping up this error message as shown in the image...

kindly share your solutions to get me out of this issue

This topic has been closed for replies.
Correct answer Sjaani

I'd suggest one of two options. Uninstall and Reinstall Illustrator or do a google search for AgoraLib.dll and place it in the folder listed in the error message.

I'd probably go with Uninstall/Reinstall first as you can never really guarantee where an individual file might be coming from.

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 7, 2018

Hi Veen,

As suggested by Sjaani I would also recommend to uninstall and reinstall Illustrator. You may use Adobe cleaner tool for complete and clean uninstall: Use the Creative Cloud Cleaner Tool to solve installation problems

Looking forward to your response!

Regards,

Srishti

    veenpermand
    veenpermandAuthor
    Participant
    April 21, 2019

    Thank you Srishti, It had been resolved with the same process.

    Sjaani
    Community Expert
    SjaaniCommunity ExpertCorrect answer
    Community Expert
    September 4, 2018

    I'd suggest one of two options. Uninstall and Reinstall Illustrator or do a google search for AgoraLib.dll and place it in the folder listed in the error message.

    I'd probably go with Uninstall/Reinstall first as you can never really guarantee where an individual file might be coming from.

      veenpermand
      veenpermandAuthor
      Participant
      April 21, 2019

      Thanks, Sjaani, It worked for me and resolved it. Thnx again for the help.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 22, 2019

      Thanks for confirming. Feel free to update the thread if you need any further help.

      Regards,

      Srishti

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