Error loading plugins/ Missing Plugins while launching Illustrator on macOS

New Here ,
May 30, 2012 May 30, 2012

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Hi,

 

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

 

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

 

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

 

Also, I have an iMac.  Thanks.

 

-Phil

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Adobe Employee , Jan 05, 2022 Jan 05, 2022
Hi there, We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes. Please feel free to reach out if you still need assistance. We'd be happy to help. Thanks & Regards, Anshul Saini

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Adobe Community Professional ,
May 31, 2012 May 31, 2012

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It's a permission issue with your shared PDF libraries. Check user privileges and file permissions.

Mylenium

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Engaged ,
Oct 16, 2012 Oct 16, 2012

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Hi there!

Please see http://forums.adobe.com/message/4453838#4453838 to resolve the issue.

Thanks!

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi All,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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Community Beginner ,
Oct 16, 2019 Oct 16, 2019

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I'm running an older version of Illustrator CS6 on a Macbook Pro w/ Mojave Version 10.14.5. When I start it up it says I am missing requried plugins then it quits on me. Does anyone know how I can fix this? Is there some steps I can do to fix the plugins? I've attached a screenshot of the message it gives me with the list of plugins. Thank you for your help.

 

Screen Shot 2019-10-16 at 9.30.18 PM.png

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Adobe Community Professional ,
Oct 17, 2019 Oct 17, 2019

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You're running it on a system that is much too new and no longer compatible. You can of course try and get it up running, but there's only slight chance that you will be able to. Try and uninstall, run the Adobe Cleaner tool and then reinstall. If you don't have the installer anymore, you will have to get that first. Contact Customer Care and have proof of purchase ready (not required if the version is already registered to your account). http://helpx.adobe.com/contact.html

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Community Beginner ,
Oct 17, 2019 Oct 17, 2019

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Thank you very much for the reply. I ended up working with customer support to resolve the issue. We ended up having to reinstall the CS6 suite from a drive that he had me download. Luckily I kept my CS6 registration number on hand to verify it was legally purchased. Did the reinstall which took some time but illustrator now works and the others were not effected. I'm currently on Mojave and glad to know it's still compatible. Might hold out on upgrading to Catalina if it might cause some issues. Thanks again!

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LEGEND ,
Oct 17, 2019 Oct 17, 2019

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And, just in case you didn't know -- CS6 will NEVER run on the new Catalina system. If you want to run old apps, freeze your system? (It may be too late for CS6 in mojave, not sure).

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Community Beginner ,
Oct 17, 2019 Oct 17, 2019

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Thank you for the heads up. Yes I think I may hold on on Catalina, there's no real reason for me to upgrade yet if it will effect my CS6. I'm currently on Mojave and it works fine.

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi there,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here ,
Sep 04, 2018 Sep 04, 2018

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I've recently updated CS6 via the app manager. Since the update Illustrator won't launch as a dialogue box appears with a list of missing plugins.

I've downloaded the Illustrator CS6 and CS6 DesignWebPremium CS6 installers in an attempt to revert back to the version prior to the update but neither of the installers will launch either.

Has anyone encountered this problem and found a solution?

I'm currently on a iMac 5k, running High Sierra 10.13.6

Thanks

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Adobe Community Professional ,
Sep 04, 2018 Sep 04, 2018

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CS6 is not compatible with High Sierra. For some people it works, but it will be close to impossible to find why it doesn't work for you. You could try and reset the preferences if you haven't already.

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New Here ,
Sep 04, 2018 Sep 04, 2018

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Hi,

All my other CS6 applications are running fine on High Sierra, it's only since updating Illustrator that it's broken that application.

Thanks, I'll try dumping the prefs and see if that helps.

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New Here ,
Sep 04, 2018 Sep 04, 2018

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Hi,

I managed to get the CS6 installer to work having read this discussion.

CS6 on HighSierra

It's work fine again now on High Sierra.

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi there,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here ,
Jun 22, 2017 Jun 22, 2017

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Help!

 

 

 

I tried to open Illustrator yesterday and got an error message that I am missing the artconverters.aip plugin.  I did a search on my computer and it is truly missing (not moved accidentally).  I uninstalled, then re-installed Illustrator thinking that would fix the problem, but it did not.  I have searched on the internet for the plugin to download, but cannot find it anywhere.

 

How do I fix this?  I have projects that are due soon!

 


Here is my error report:

 

https://pastebin.com/YussB0KX

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Adobe Community Professional ,
Jun 22, 2017 Jun 22, 2017

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Please post these bug reports on Pastebin, not in here.

Have you run the Crative Cloud Cleaner tool in-between uninstall and reinstall?

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New Here ,
Jun 22, 2017 Jun 22, 2017

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Okay, so where is Pastebin?  Never heard/seen this.

What is Creative Cloud Cleaner tool?   Never heard of this either.  I don't have it in my Adobe files and didn't see it as an option to download in the CC app.

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Adobe Community Professional ,
Jun 22, 2017 Jun 22, 2017

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New Here ,
Jun 22, 2017 Jun 22, 2017

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Thanks for the link to Pastebin.  It looks Creative Cloud Cleaner Tool for Mac has too many issues of its own for OS X 10.11.6.   Hopefully someone will have a link to the plugin that I can re-insert.

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Adobe Community Professional ,
Jun 22, 2017 Jun 22, 2017

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One missing plugin might point to additional issues with your installation. So just adding that plugin might or might not solve your problem.

You won't find a link online. At least not an official (thus reliable) one.

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi there,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Hi everybody

I've installed the update of MAc (Catalina) and the update of Illustrator (CC2020)
and I can't use illustrator anymore, each time i want to open one of my files (created before in Illustrator), i received an error message with no solution to resolve it 

"impossible to read the file because the plug-in cannot interpret this file" 

 

any help ? i really need to work with Illustrator and it's not possible anymore 

 

{Renamed by MOD}

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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Do you have any third-party plug-ins installed for Illustrator or for the OS? If so they are most likely not up to date and will not work with the new versions of the program or OS. Try disabling any third party plug-ins and see if the problem persists. 

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I have Zero plug in installed on my computer for Illustrator it's for that i don't understand why i have this problem 

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