Error loading plugins/ Missing Plugins while launching Illustrator on macOS

[TheAnimatedPhil]

Hi,

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

Also, I have an iMac.  Thanks.

-Phil

[meganchi]

Restart Illustrator, then try moving your file to a different folder and reopen it. Does that work?

[clementinec85904692]

Nop it doesn't work :'( 

[Srishti Bali]

Hi Clementine,

Sorry to hear about this. Looks like you were using some plugins with previous version, which are not compatible with the current one. 

Please try installing version 2019 and check if that opens the file? If the file opens there, then please reach out to the plugin manufacturer for the version that is compatible with the latest release.

Regards,

Srishti

[clementinec85904692]

I try it and it doesn't work too now with 2019 
they said "Unable to read this file because an error occurred"

i really don't understand because yesterday i work on this with no problem since i have Catalina and updated Illustrator nothing work

[Srishti Bali]

Oh no! Could you please share a sample file with us? We can try opening it at our end. 

Regards!

[michaell2603]

Hi, I'm having the same problem.  I have an existing file that won't open in either 2020 or 2019.  

[Gast]

I am also in Windows and it's not working please share suggestions for Windows, not for only Mac,
Thank you very much.

[Srishti Bali]

Hi All,

Sorry to hear about this error. This has been reported by a few other users as well and we are still investigating this. Please try following these steps and let us know how it goes.

Go to System Preferences > Full Disk Access > Make sure the Checkbox in front of Illustrator is checked.

Once done, quit Illustrator and relaunch it again and you should be able to open the files.

Regards,

Srishti

[AntCreations]

This worked for me! Tried a load of other solutions with no luck. Thanks

[marketingn69230293]

Do you have the steps for Windows 10? I'm having the same issue

[AntCreations]

Sorry I'm on a Mac and have no knowledge of Windows 😞

[Gast]

This didn't work for me. Pls help.

[IB!]

Hi Srishti! Thank you so much! This did the trick! I too upgraded to Catalina a few days ago and had some Ai files not open in Ai with the message "Could not read the file because an error has occurred.". Was a bit scary but after following your tip to enable full disk access all is back to normal. Thanks!

[Newton Fugita]

This worked for me too! Many thanks!!!

[summernwoodward]

Hi,

I've been having this issue with the latest CC illustrator and OS Catalina when trying to place any file into an empty project. When I go to look in the full disk access folder, I see photoshop and indesign but no Illustrator on the list!!! Please help. I was on chat with adobe support for 5 hours the other day and they failed to solve any issue for me (there are multiple).

[FREEROG2016]

this worked thanks

[Gast]

I am also getting this error on Mac OS Mojave now. Everything was working fine until last night. What's going on?

[Gast]

Solved. This turned out to be corrupted linked PNGs for me. Once I identified the PNGs and replaced them, I was able to open the AI files and resume work.

[Gast]

I am also in Windows and it's not working please share suggestion Windows not for only Mac,
Thank you very much.

[KansasVolunteerCommission]

Same issue. I'm interested in the solution for PNGs that are saying unreadable by illustrator in Windows.

[Monika Gause]

Open them in Photoshop and Save again. You might need to covert them to 8bit/Channel or whatever is wrong with them.

There are many flavours of PNG and Illustrator is not able to handle them all.

[Anshul_Saini]

Hi @KansasVolunteerCommission,

Sorry about the trouble. Would it be possible for you to share those PNGs files that are unreadable in Illustrator? We are currently collecting such images to investigate and create a fix for it. Please share the download link here or via DM of those PNGs. That would be really helpful for us.

Thanks & Regards,

Anshul Saini 

[lifeinthecave]

After updating to the new Illustrator it opens with the following error: 

Once open I get an endless loading circle. 

If I open a file it crashes and quits. 

Mac Pro (late 2013), 3.7 ghz, 64 gb ram

OSX 10.14

any help appreciated!

Ive tried uninstalling and reinstalling. Ive tried disabling the plugin (which makes illustrator crash). 

[Monika Gause]

did you migrate the preferences when updating?

[lifeinthecave]

Not to my knowledge.