Error loading plugins/ Missing Plugins while launching Illustrator on macOS

New Here ,
May 30, 2012 May 30, 2012

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Hi,

 

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

 

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

 

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

 

Also, I have an iMac.  Thanks.

 

-Phil

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correct answers 3 Correct answers

Community Expert , Feb 11, 2021 Feb 11, 2021

The path to this plugin is at the following

/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/Contents/Required/Plug-ins/Extensions

To show the Contents folder, right-click on Adobe Illustrator.app and choose "Show Package Content"

P.S.:- I have Illustrator 25.0.1 on a MAC 10.14.6 and it works just fine. 

-Manan

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Adobe Employee , Jan 05, 2022 Jan 05, 2022

Hi there,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here , Aug 07, 2022 Aug 07, 2022

Manan Joshi..... August 2022 and the BNPlugin.aip continues to be a problem.  Thank you for this!  I tried the other solutions recommended by the Adobe professional and they didn't work.

Your instructions worked.  I wasn't able to "right-click" but I followed your path using the "Go > To Folder" menu, and changed Adobe Illustrator 2021 to 2022, and was able to find the BNPlugin.aip file.  I don't know what that plug in does (other than to cause issues) but I deleted it and all seems to be working

...

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New Here ,
Jan 13, 2021 Jan 13, 2021

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The plugins in your screenshot are DeskPack for CC 2017 (AI21), I suppose you upgraded your Illustrator from CC 2017 to 2020.

You need to install the latest DeskPack, please contact Esko.

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Community Expert ,
Aug 24, 2020 Aug 24, 2020

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I was about to tell you to do it and seeing you answer! glad it worked!

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New Here ,
May 09, 2021 May 09, 2021

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I uninstalled the updated version and install the previous version & it worked.

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi all,


We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.


Please feel free to reach out if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here ,
Jul 15, 2021 Jul 15, 2021

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When opening or working in illustrator the screen either completly blanks white or blue

 

 

{Renamed by MOD}

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Community Expert ,
Jul 15, 2021 Jul 15, 2021

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Without getting some more informations, I can only guess that you probably have some serious hardware defects.

 

If that is not the case, you would have to provide some more details about the issue. Otherwise it is a lost request.

 

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there,

 

Sorry about the trouble. Could you please share some details like:

  • OS and version of Illustrator
  • Are you using an M1 Mac?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Share some screenshots or a small clip of the issue?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try the steps suggested in the help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Hi so i'm on macOS Big Sur version 11.4

Macbook Pro 15'' 2019 

Running intel Mac 

It's only started happening since yesterday, i did do a software update earlier this week, i don't know if that's the issue or not. I've tried un installing illustrator and re insatlling no luck. 

 

I only have plugins from Astute graphics installed. 
I got this message earlier in the week saying that illustrator is running in safe mode.

Whole screen turns blue, but if i hold down cmd it disspears the reappers after relesase 

Screenshot 2021-07-15 at 22.04.03.png

Screenshot 2021-07-15 at 10.04.56.png

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Just to update, i've resetted the prefrences and that has seemed to have done the trick. 

Thanks you, fingers crossed it remains resloved. 

 

Best wishes,

 

Harpal 

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Glad to hear you're back on track.

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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TL;DR
Throw away your computer and start over.
If you're not a software engineer, you can't fix it. And re-downloading Illustrator doesn't help. Nor will these endless circular "support" threads that all link back to one another. 

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