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Question

Error: "An unknown error occurred" while saving the files on Illustrator CC 2019 on MAC Mojave

Forum|Forum|6 years ago
May 22, 2019
3 replies
9671 views

Hello,

Since a few days my Illustrator won’t let me save files. When I want to save, a window appears saying "An unknown error occured".

This problem never happened before and I haven’t found (a working) solution yet. Neither on Google or here.

Maybe this has something to do with a recent update? I’m not sure…

Maybe you can help, thank you!

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This topic has been closed for replies.

E

EdRey5

Participant

Hi! I just got the same problem today and fixed it myself!! For me, one out of ~hundred layers was the problem and had to delete that small piece to be able to save!!! (it may be a late response but may be useful for other people)

I tried all other solutions in this and past posts (unlocking layers, making them visible. etc) but nothing worked for me. I have Illustrator 2019 and after many hours working in a figure with lots of layers, I refused to loose all my work so I created a new file, a blank one, then I saved it and it worked. Next I copied a few layers from my completed figure and it was able to save those in the new file, so I assumed that there must be something wrong with one or a few of them. So I copied sections of the file and most of them were saved without problem. So I had a last set of layers together, I had to go copy piece by piece (layer), paste in the other file, save. I was able to identify that I can save the file with all layers (around 100) but one, so after a while I identified which small piece was messing things around, deleted it, and was able to save the file now. Just copy, paste and save sections of your file, until you identify where the problem is. For me, it was definitely faster than trying to go back to the last version saved and do the last part again. Good luck!

Monika Gause

Community Expert

Is a printer connected, turned on and set up as the default printer? It's important.

Do you save on the local harddisk?

Jimi_JokerAuthor

Known Participant

Theres an office printer that we’re connected to via the network. It is on most of the times and set as default.

I save on local HD, Server and Google Drive. But once the error showed up it’s doing so regardless of where I’m trying to save a document.

Monika Gause

Community Expert

Jimi.Joker schrieb
Theres an office printer that we’re connected to via the network. It is on most of the times and set as default.
I save on local HD, Server and Google Drive. But once the error showed up it’s doing so regardless of where I’m trying to save a document.

Are you using a printer queue?

Have you already cleaned all those cashes as suggested?

Can you try if it works better when you set up a PDF printer?

Jon Fritz

Community Expert

In order to cut down on the number of posts giving you suggestions you've already tried, could you list the troubleshooting steps you've already done from Google and the forum?

Jimi_JokerAuthor

Known Participant

Of course,

so I tried to make all layers visible and unlocked as suggested in a different thread (which was marked as solution)

Also I tried to restart and even force quit and recover the file, still couldn’t save. This happened with multiple files now.

I thought about maybe reinstalling and/or downgrading to fix it.

Jon Fritz

Community Expert

Before the process of uninstall/reinstall it may be worthwhile to try restoring your preferences: How to set preferences in Illustrator

That seems to take care of a lot of "just started happening" style oddities in Adobe software.

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