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Participant
June 29, 2021
Question

Error: "Cannot open files due to an Unknown Error" in Illustrator and Error 89 in Acrobat

  • June 29, 2021
  • 3 replies
  • 946 views

When I click into a file to open with illustrator a message pops up saying "cannot open file due to an unknown error" or "acrobat pdf file format is having difficulties errno 89" can someone please help 


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3 replies

Anshul_Saini
Community Manager
Community Manager
July 8, 2021

Hi,

 

I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details along with the ones asked by Monka: 

 

You may also try the suggestions shared on this similar discussion (https://community.adobe.com/t5/illustrator/error-acrobat-pdf-files-is-having-difficulties-file-does-not-begin-with-pdf/m-p/9840087).

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

Monika Gause
Community Expert
Community Expert
June 29, 2021

Which version, which system?

Where is the file located?

What is the file's history? Was there a crash the last time you saved it? Did you get it from someone else?

How large is the filesize?

 

Met1
Legend
June 29, 2021

Are you running off a network?

If you'd typed in "acrobat pdf file format is having difficulties" as your subject you would have been pointed here:

https://community.adobe.com/t5/illustrator/quot-acrobat-pdf-file-format-is-having-difficulties-quot-error/m-p/10215458