Error: the operation cannot complete because of unknown error [UKCO] & [EnNS] in Illustrator v27.3

Forum|Forum|2 years ago
February 24, 2023
14 replies
12863 views

I can't seem to use image trace in illustrator - I get the following message. "the operation cannot complete
because of unknown error (UKCO)"

Does anyone have any idea, thanks in advance.

{Renamed by MOD}

Bug

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Correct answer Anshul_Saini

Yes - Live trace (Bildnachzeichner) in german version 27.3.1 is also working again! (mac)

Great news! We're thrilled to hear that the issue with Image Trace has been resolved with the latest update, v27.3.1. Thank you, @Ton Frederiks and @peterk6392879, for taking the time to install the update and confirming that everything is working smoothly again.

We encourage all users to update to the latest version and to let me or @Anubhav M know if they continue to experience any issues.

Best,
Anshul Saini

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rockettemedia

Participant

Image Trace improved??? After the latest update I can't even USE Image Trace, it just says "Operation cannot complete because of an unknown error [UKCO]" NOT impressed that you made my program WORSE, a tool that I use daily is not even available anymore.

STUDIOLGLR

Participant

I have the exact same problem, I had to roll back to the previous version, the error code is different, I am currently located in Mexico, maybe it is location based? this is a serious bug.

Ton Frederiks

Community Expert

No, it is not location based, I had [EnNS] as well as [UCKO], currently the only option is to install the previous version.

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rockettemedia

Participant

After the latest update Adobe Illustrator update Image Trace will not work!!! Everytime I try it says "The operation cannot complete because of an unknown error [UKCO]". I've tried changing the name of the UXP folder, and extensions folder and it hasn't helped. I've restarted computer and app several times with no success.

How come Adobe offers NO support when I'm paying $$$ per month than ever? There's nobody to help when the program that was working yesterday won't work after their 'update'. NOT IMPRESSED.

Image Trace is something I use almost DAILY, how do I function my business when it's not working, and the workarounds don't work??