Error: The preference file is corrupted and has been reset to default setting. in Illustrator

Forum|Forum|4 years ago
August 16, 2021
2 replies
2098 views

the preference file is corrupted and has been reset to default setting. The corrupt file will be backed up as adobe illustrator prefs.err

need solution please

{Renamed by MOD}

Performance

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. In addition to the question asked by @Doug A Roberts, I would request you to share a few more details like:

OS and version of Illustrator
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Did you try re-installing the app? If not, try the CC Cleaner tool to uninstall the app and reinstall it from the Creative Cloud Desktop app.

Thanks & Regards,

Anshul Saini

D

Dziner Mike

New Participant

I have trhe same issue.

It happened once 2 weeks ago, and today it happened again

Windows, Ill 26.1

No changes to my system that I know of.

I have not tried re-installing the app

Met1

Brainiac

Same file by any chance?

I hate to say this, but two weeks between corruptions isn't bad! Of course it shouldn't happen, but that it happens this infrequently is a blessing - I swap out my saved pref file once a week on average.