Error: The preference file is corrupted and has been reset to default setting. in Illustrator

New Here ,
Aug 16, 2021 Aug 16, 2021

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the preference file is corrupted and has been reset to default setting. The corrupt file will be backed up as adobe illustrator prefs.err

 

need solution please

 

 

 

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Has this only happened once or does it keep happening?

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New Here ,
Aug 16, 2021 Aug 16, 2021

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keep happening from today. yesterday was fine

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi there,

 

Sorry about the trouble. In addition to the question asked by @Doug A Roberts, I would request you to share a few more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Did you try re-installing the app? If not, try the CC Cleaner tool to uninstall the app and reinstall it from the Creative Cloud Desktop app.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jun 17, 2022 Jun 17, 2022

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I have trhe same issue.

It happened once 2 weeks ago, and today it happened againCapture.JPG

Windows, Ill 26.1

No changes to my system that I know of.

I have not tried re-installing the app

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Advisor ,
Jun 17, 2022 Jun 17, 2022

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Same file by any chance?

I hate to say this, but two weeks between corruptions isn't bad! Of course it shouldn't happen, but that it happens this infrequently is a blessing - I swap out my saved pref file once a week on average.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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i re install illustrator and that was solved

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Advisor ,
Jun 20, 2022 Jun 20, 2022

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You shouldn't need to reinstall, just save a copy of your prefs file after you've made all your preferered changes, then if (when) this happend again, replace with your back-up...

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