ESC key not working > Illustrator 29.7.1

[cosminm34227949]

I just updated to 29.7.1, and the ESC key isn't working when exiting a text frame. It works in Photoshop or Indesign. Already tried to fix the issue: reseting the preferences , changing the keyboard increment. I don't use any Illustrator plugin which could cause this problem. 
Any other solution ? 

[Lesje]

When layers are grouped, My keyboard arrows also doesnt work... going craaaaazy over here.

[Lesje]

Same issue. Also ESC is not working anymore. This is the most buggy update ever.

[franciscoc13498122]

i'm having the same problem and going crazy. it stopped working 1 week ago and can't find any solution

[franciscoc13498122]

i down-graded one version of illustator and it started working again. i had tryied everything i read about before that and could't make it work

[Abhishek Rao]

Hi everyone,

Thanks a lot for sharing your details and for testing different workarounds. Our product team has been reviewing this and, so far, we haven't been able to reproduce the issue internally. To help us investigate further, could you please confirm if you are using any third-party utilities or tools that manage keyboard inputs (for example, key remapping software, shortcut managers, or gaming utilities)?

This information will be very useful in narrowing down the cause. In the meantime, we recommend trying the Illustrator (Beta) build from the Creative Cloud Desktop app, where improvements related to this issue have been made. 

We'll keep you updated as we learn more.

Thanks again for your patience and for helping us get to the root of this.

Abhishek

[enrico22720157q83w]

Same problem here on two different diveces. No plugin, no tools. 

[gossk58]

Hi.  Thanks for all the response for the issue.

I just tried Illustrator (Beta) and it solved the problem for me!

Just as a heads-up for someone like me; I kept struggling with the latest version (v29.7.1) to get the fix you made as I never had the idea there were seperate Illustrator (Beta) releases. With the Creative Cloud Desktop App, you have to find and click on [Apps] > [Beta] tab to get Beta apps shown in the window. 

I'm looking forward to getting a major version with the fix. Thanks.

[anssik_]

I have this problem and I do use at least BetterTouchTool and Logi Options+ that might be affecting this. Don't have time to install and try Beta software or debug further at the moment, but just to let you know.

Illustrator 29.7.1 and macOS 15.6.1 on M1 MacBook Air.

[Lesje]

Please update. It's so unpleasant that ESC and arrowkeys are not working properly.

[Monika Gause]

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@Lesje  schrieb:

Please update. It's so unpleasant that ESC and arrowkeys are not working properly.

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They have just posted that they cannot reproduce it. They can't fix what they can't reproduce.

[natural_neighbors5CA8]

A very simple feature that has taken a whole month to fix, I don't think they can do it?

[blinkdotbiz]

same here

[danieln81917256]

I installed version 29.8.1 and ESC key still not working... But then i installed Illustrator preview (beta). When i tried to open it said the build has expired, so the beta closed. Then i reopened the release version and... the ESC key is working again 🙂

So whatever the installation of the beta did, it fixed the ESC key on the release version.

[Anubhav M]

Hello everyone,

We are having debug sessions for this issue with the product team, as we are unable to replicate the issue on our end. Would it be possible for you to have a debug session with us? If yes, please share your Adobe email ID, Phone number with country code, preferred time and day for the meeting, your timezone, and the country and state you live in over the DM only.

I will be looking forward to your response.

Anubhav

[Anubhav M]

Hello everyone,

Our team has tried fixing this in the latest Illustrator 29.8.1 release. Would you mind updating to the latest version and sharing your observations?

Looking forward to hearing from you.

Anubhav

[cosminm34227949]

It works for me too! ESC key is back again 😉
Thanks!

[GrafixAddict]

The update works for me. THANKS!

[nichruoff]

@Anubhav M  Unfortunately, the problem persists even in the latest version (29.8.1), so I had to revert back to version 29.6.1.

[nichruoff]

My specs:

MacBook Pro 16-inch, 2021

Chip Apple M1 Max
Memory 64 GB
macOS Tahoe 26.0