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2

Everytime i use move tool...i get this message "Can't move the objects. The command was canceled."

New Here ,
Nov 25, 2016 Nov 25, 2016

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correct answers 4 Correct answers

Explorer , Jul 07, 2020 Jul 07, 2020

This is not a one size fits all solution, but I was having the same issue and did "Object > Expand" and was able to move the newly expanded shape. In my case, it was essentially indiscernable from the original shape, so it was no problem.

 

Edit: justs realized this was a duplicate solution post. My bad. Carry on.

 

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New Here , Oct 31, 2020 Oct 31, 2020

Goto..   Obeject > Exapand Appearences

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Community Beginner , Feb 26, 2023 Feb 26, 2023

Just open another document, or page and copy and paste from the original. Thanks for nothing ADOBE.

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Engaged , Jun 18, 2025 Jun 18, 2025

Hello Anubhav,

 

Always appreciate your responsiveness!

I solved my issue - somewhat ..

Turns out there were box objects - eg basic outlined boxes - created in Word along with the text in this form type of .docx file. When I created the PDF from Word, then brought into AI, I was able to create outlines and move the text, but not the graphics (boxes) from Word. They were frozen, unselectable. Thereby entire document could not be moved, nor copy/pasted into another AI file.

Therefore I somehow isolated

...
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Community Expert ,
Nov 26, 2016 Nov 26, 2016

More information required. What OS and version? What version of AI (exactly)? What is the objects (group or selected pathItems)? Does the Select tool work?

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Community Expert ,
Nov 26, 2016 Nov 26, 2016

This problem could be caused by any number of things. Are you able to move the objects with your arrow keys?

Here are some suggestions you could try:

  • View > Outline, and check if there are any objects that may be preventing using the Move tool.
  • Choose Select > Object > Stray Points and delete any stray points.
  • In Preferences > Selection & Anchor Display, uncheck 'Object Selection by Path Only'
  • It might be a resource issue -- try closing other programs or try moving paths on a simpler file.
  • The Cleaner Tool usually solves any strangeness. I've had to use it a couple of times. Use the Creative Cloud Cleaner Tool to solve installation problems
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New Here ,
Nov 27, 2016 Nov 27, 2016

Phantasm.aip plug in is missing...thats the reason i am not able to move objects.

Thanx for your support.

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New Here ,
Jul 19, 2018 Jul 19, 2018

I have this problem as well. from a file downloaded at vectorstock.com

I wonder if the author realized they were putting out something with a plugin that will shut your ability to edit down.

I would consider that a black hat plugin if you must purchase it in order to edit a file.

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Community Expert ,
Jul 19, 2018 Jul 19, 2018

The concept of plugins is that you always need to have them installed in order to edit the file.

The designer of that file forgot to expand the objects and vectorstock didn't check the file thoroughly. I would just complain to them.

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Participant ,
Jul 06, 2020 Jul 06, 2020

The vectorstock file you download has this Phantasm.aip plug-in used by the original author.  Try to expand the artwork would work.  Go to Object-> Expand Appearance should allow you to move.

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Engaged ,
Aug 20, 2020 Aug 20, 2020

I am pretty sure part of my file used to be part of a shutterstock file and this tip solved the problem! 

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New Here ,
Dec 14, 2020 Dec 14, 2020

Merci beaucoup

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New Here ,
Aug 04, 2021 Aug 04, 2021

Awesome! Thanks mate. Worked perfectly.

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New Here ,
Feb 09, 2022 Feb 09, 2022

This one worked for me. Thanks! 

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New Here ,
May 02, 2022 May 02, 2022

Worked perfectly for me. Thank you. 

 

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Explorer ,
Jul 07, 2020 Jul 07, 2020

This is not a one size fits all solution, but I was having the same issue and did "Object > Expand" and was able to move the newly expanded shape. In my case, it was essentially indiscernable from the original shape, so it was no problem.

 

Edit: justs realized this was a duplicate solution post. My bad. Carry on.

 

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New Here ,
Jul 29, 2020 Jul 29, 2020

Worked for me, too. 

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New Here ,
Jul 29, 2020 Jul 29, 2020

Thank you!!! 

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New Here ,
Oct 18, 2020 Oct 18, 2020

Worked for me too

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New Here ,
Jul 12, 2021 Jul 12, 2021

Thid worked for me

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New Here ,
Oct 31, 2020 Oct 31, 2020

Goto..   Obeject > Exapand Appearences

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New Here ,
Dec 26, 2020 Dec 26, 2020

Thnak you! It saved my day

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Community Beginner ,
Feb 26, 2023 Feb 26, 2023

Just open another document, or page and copy and paste from the original. Thanks for nothing ADOBE.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

Drama removed filter ( Open another document, or page and copy and paste from the original )

 

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

So basically you removed an effect that you previously applied and then the problem was solved?

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

No I Open another document, or page and copy and paste from the original 

 

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New Here ,
May 22, 2024 May 22, 2024

I had the same problem and I made sure to save everything first, then I quit Illustrator and re-opened and it worked.

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Engaged ,
Jun 18, 2025 Jun 18, 2025

I've gotta reopen this one ...

I tried all the solutions - 

 

> Object > Expand.. 

Nothing.

> Object > Expand Appearances

 

Greyed out.

 

> Select > Remove stray points 

 

Nothing.

 

> Quit out of Illustrator. Reopened AI file.

 

Nothing. Still the same effing message.

 

Background: This was a Word .doc saved out as a PDF file, which I then opened in AI and did a create outlines.

I un-grouped everything, unlocked everything. Can't move it. Can't copy it. 

Help.

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