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M
mikeytttt
Participating Frequently
November 11, 2012
Question

Export large file from CS6 no, CS5 yes

  • November 11, 2012
  • 7 replies
  • 17728 views

I tried to export a 48x32 inch file as a jpeg at 300 dpi from CS6 (very basic file).

Immediatly got the message that Illustrator was unable to export at this resolution.

So, I opened the same file in CS5 and it exported it under the same settings with no issue at all?

Does this mean that CS6 export is worse that it was in CS5?

    This topic has been closed for replies.

    7 replies

    W
    wallysaruman
    New Participant
    November 28, 2014

    Hi, Mike. This might be the problem: You have objects outside the artwork space. Do a Ctrl+A (select all). and see if the bounding box is between the confines of the artwork area. If not, Zoom out and deal with the objects outside these boundaries. I just had that problem, and I figured it out as I was reading your question. Good luck!

      M
      megparadise
      New Participant
      November 7, 2014

      Not sure where the problem started because I am able to export jpgs over 300 dpi from artboards in CS5 (800-1200 dpi) but I am unable to do this in Illustrator CC with anti-aliasing set to "art optimized supersampling" and getting the error "cannot export at this resolution." However, I am able to export tiffs and psds at resolutions greater than 300 with the same settings. So it looks like the problem is primarily with jpgs.

      I am running AICC 10.1.0

      J
      jbarousse
      New Participant
      February 19, 2014

      I am uploading a sample file to SharewithAi@adobe.com right now. I cannot get this file to export to Photoshop CC without getting an error. I've tried everything I can think to do.

      Dhirendra Mohan
      Adobe Employee
      Dhirendra Mohan
      Adobe Employee
      February 19, 2014

      Hi John,

      Thank You John for sending the testfile. Looking at the testfile I could see the problem. Are you using the 'Use Artboards' option in the Export dialog (shown before the above dialog)? The reason why I am asking is because there are 2 big size artboards (200 in x 200 in) lying in your testfile which are almost of canvas size that are causing the problem. Are these size artboards intentional or you are not aware of them. I'm talking of 'Artboard 2' and 'Artboard 2 copy' which you can easily find from Artboards panel and can remove them. I have sent you an updated testfile after removing those giant artboards. Export works fine after removing them at the above provided settings.

      Please let me know if it helps.

      Regards,

      Dhirendra

      J
      jbarousse
      New Participant
      February 19, 2014

      Dhirendra was kind enough to solve my issue and find my goofy user error. I had accidentally clicked somewhere off to the side with the artboard tool and created a HUGE artboard in the background.

      So, there is NOT a bug. Unless you count me

      Dhirendra Mohan
      Adobe Employee
      Dhirendra Mohan
      Adobe Employee
      February 19, 2014

      Hi Mikey,

      Could you please check if you are able to rasterize this data at similar settings?

      Will it be possible for you to share the Ai file with us at SharewithAi@adobe.com so that we can try to replicate the issue at our end. You can trim down the file by removing any extra or confidential data.

      Please be assured that your file would solely be used for testing purposes.

      Regards,

      Dhirendra

      M
      mikeyttttAuthor
      Participating Frequently
      February 19, 2014

      Hi Dhirendra - the file is basically a 12x16 inch document with one big coloured square drawn in the middle of it. It can export a JPEG at 300 dpi ART OPTIMISED, but as soon as you go over 300 dpi it says

      "UNABLE TO EXPORT AT THIS RESOLUTION. PLEASE LOWER THE RESOLUTION AND TRY AGAIN".

      This never happened CS5 but does happen in CS6. In CS6 it will export if you select NONE or TYPE optimised. The exported file is very small so it appears that there is a new default rule in CS6 which does not allow ART OPTIMISED to be exported if it is above 300 dpi, no mater what the size or complexity of the file.

      I was wondering if this issue still exists in CC?

      Dhirendra Mohan
      Adobe Employee
      Dhirendra Mohan
      Adobe Employee
      February 19, 2014

      Hi Mikey,

      What is the fill of this coloured square and what are its dimensions? Does the square contain any pattern fill or stroke? If yes, then what are the contents of that pattern?

      To verify that if the issue exists in AICC, you can check in the AICC trial version or can provide the testfile to us on 'SharewithAi@adobe.com' email id. We are certainly looking for this case where the problem is happening.

      Appreciate your cooperation!

      Regards,

      Dhirendra

      D
      david@springerstudios.com
      New Participant
      August 30, 2013

      Same issue but none of the above work arounds have worked....My client is waiting Adobe

      J
      jbarousse
      New Participant
      February 18, 2014

      I found the bug! When exporting to PSD using Artboards, I was constantly getting a memory error (Mac Mavericks Adobe CC).

      When exporting using Artboards, select "Range" and enter the page you wish to use, BUT DO NOT HIT ENTER OR RETURN after entering the numeral in the box. I have a habit of using my "enter" key at all times to finalize an entry. Whenever I did this, the file would not export, but entering the number and manually clicking the "Export" button works every time.

      Weird but true.

      M
      MJFarmgirl
      Participating Frequently
      February 18, 2014

      Sounds good you figured out an issue you were having, but this doesn't change the issue I'm encountering.

      I only have 1 artboard, and by default, on the file location dialog "Use Artboards" is unchecked and I haven't been checking it; I've been clicking "Save" directly. Even if I check "Use Artboards", and enter a range of 1 or click "All", then click "Save" or hit Enter after typing 1, the export still fails after the subsequent Options dialog - so long as I have "Art Optimized" selected.

      And hitting enter after manually typing a resolution for "Other" or manually clicking "OK" likewise changes nothing.

      Sorry.

      M
      MJFarmgirl
      Participating Frequently
      January 17, 2013

      Hahaha! mikeytttt... I can best your situation by a few (not that I'm trying or want to).

      Illustrator CS6, on Win 7 64-bit.

      I'm trying to export an image that itself is only @ 4in across on an 8.5 x 11 artboard.

      I first placed a CMYK TIF within 2 hexagon vector shapes; then tried placing that TIF as an sRGB JPG.

      The image I'm placing is B&W, simple shapes (a crosshair).

      I try exporting to RGB; Quality: 8; High 300 ppi; embed ICC profile... unable!

      The kicker for me is that I have done this operation many times with various images placed within this same AI template in ... CS1! on this same machine, though it was XP 64-bit until just recently when OS and CS both got upgraded (¿maybe? XP x64 --> 7 x64, and CS1 --> CS6! You'd think that would be an upgrade). Ah, plus, I increased the RAM from 4 GB --> 10GB.

      I'm gonna try shrinking the artboard to tight around the hexagon, and see if that changes anything.

      Even if it does, hilarious! Why is this a problem for Illustrator?

      It has to be a bug. Please look into this, Adobe!

      M
      MJFarmgirl
      Participating Frequently
      January 17, 2013

      OK. OK. This has got to be a bug.

      I didn't even try resizing the artboard.

      I selected "Other" for the resolution, and set it to 300 ppi, and it worked! But, it had switched anti-aliasing to "Type Optimized" on me. (I had tried both Art and Type optimized before when selecting "High" resolution.)

      So, if I select "Other" and enter 300 ppi, but set the anti-aliasing to "Art Optimized", it fails.

      Compression: Baseline, and all other settings as described above. Embed ICC profile or not made no difference.

      Correction: I had not tried "Type Optimized" apparently. I just tried that with the "High (300 ppi)" setting, and that successfully saved. "None" also saves.

      It must have to do with the "Art Optimized" option.

      Message was edited by: MJFarmgirl

      A
      Anonymous
      November 11, 2012

      Not necessarily.  Is your CS6 using 64-bit mode or is it 32-bit mode?  Is it an RGB file or a CMYK file or a Grayscale file?  By simple, do you mean Bitmap?  Too many questions, right?  It could come down to the memory requirements of the application and what is available to do the operation.

      M
      mikeyttttAuthor
      Participating Frequently
      November 12, 2012

      In 64-bit mode, rgb file with literally 2 big squares on it. 16 GB Ram available, no other apps open. CS6 will not export it. CS5 will, and CS5 is limited to only using something like 2 or 3GB max RAM. I throught CS6 could use all available!

      Also found another issue. I have a file which is 12x16 inch with some basic text on it. CS6 will let me export at 300 DPI but will not at 450 DPI. And guess what. CS5 will export very happily at 450 DPI. Why you may ask do I want to export at 450? Well I f I export at 450 and can then resize the file in photoshop afterwards to be 18x24 at 300dpi. Used to do this all the time with CS5. Guess I can't do that with CS6. Some improvement!

      The only conclusion I can come to is that they've changed the way Illustrator determines what in can and can't export, and changed it very much for the worse. Youwould have thought that CS6 being rewritten, optimsied, 64 bit and able to use more memory that it would have been the reverse, that it could export larger files, not be restricted to exporting smaller ones.

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