Export large file from CS6 no, CS5 yes

[mikeytttt]

I tried to export a 48x32 inch file as a jpeg at 300 dpi from CS6 (very basic file).

Immediatly got the message that Illustrator was unable to export at this resolution.

So, I opened the same file in CS5 and it exported it under the same settings with no issue at all?

Does this mean that CS6 export is worse that it was in CS5?

[Guest]

Not necessarily.  Is your CS6 using 64-bit mode or is it 32-bit mode?  Is it an RGB file or a CMYK file or a Grayscale file?  By simple, do you mean Bitmap?  Too many questions, right?  It could come down to the memory requirements of the application and what is available to do the operation.

[mikeytttt]

In 64-bit mode, rgb file with literally 2 big squares on it. 16 GB Ram available, no other apps open. CS6 will not export it. CS5 will, and CS5 is limited to only using something like 2 or 3GB max RAM. I throught CS6 could use all available!

Also found another issue. I have a file which is 12x16 inch with some basic text on it. CS6 will let me export at 300 DPI but will not at 450 DPI. And guess what. CS5 will export very happily at 450 DPI. Why you may ask do I want to export at 450? Well I f I export at 450 and can then resize the file in photoshop afterwards to be 18x24 at 300dpi. Used to do this all the time with CS5. Guess I can't do that with CS6. Some improvement!

The only conclusion I can come to is that they've changed the way Illustrator determines what in can and can't export, and changed it very much for the worse. Youwould have thought that CS6 being rewritten, optimsied, 64 bit and able to use more memory that it would have been the reverse, that it could export larger files, not be restricted to exporting smaller ones.

[MJFarmgirl]

Hahaha! mikeytttt... I can best your situation by a few (not that I'm trying or want to).

Illustrator CS6, on Win 7 64-bit.

I'm trying to export an image that itself is only @ 4in across on an 8.5 x 11 artboard.

I first placed a CMYK TIF within 2 hexagon vector shapes; then tried placing that TIF as an sRGB JPG.

The image I'm placing is B&W, simple shapes (a crosshair).

I try exporting to RGB; Quality: 8; High 300 ppi; embed ICC profile... unable!

The kicker for me is that I have done this operation many times with various images placed within this same AI template in ... CS1! on this same machine, though it was XP 64-bit until just recently when OS and CS both got upgraded (¿maybe? XP x64 --> 7 x64, and CS1 --> CS6! You'd think that would be an upgrade). Ah, plus, I increased the RAM from 4 GB --> 10GB.

I'm gonna try shrinking the artboard to tight around the hexagon, and see if that changes anything.

Even if it does, hilarious! Why is this a problem for Illustrator?

It has to be a bug. Please look into this, Adobe!

[MJFarmgirl]

OK. OK. This has got to be a bug.

I didn't even try resizing the artboard.

I selected "Other" for the resolution, and set it to 300 ppi, and it worked! But, it had switched anti-aliasing to "Type Optimized" on me. (I had tried both Art and Type optimized before when selecting "High" resolution.)

So, if I select "Other" and enter 300 ppi, but set the anti-aliasing to "Art Optimized", it fails.

Compression: Baseline, and all other settings as described above. Embed ICC profile or not made no difference.

Correction: I had not tried "Type Optimized" apparently. I just tried that with the "High (300 ppi)" setting, and that successfully saved. "None" also saves.

It must have to do with the "Art Optimized" option.

Message was edited by: MJFarmgirl

[david@springerstudios.com]

Same issue but none of the above work arounds have worked....My client is waiting Adobe

[jbarousse]

I found the bug! When exporting to PSD using Artboards, I was constantly getting a memory error (Mac Mavericks Adobe CC).

When exporting using Artboards, select "Range" and enter the page you wish to use, BUT DO NOT HIT ENTER OR RETURN after entering the numeral in the box. I have a habit of using my "enter" key at all times to finalize an entry. Whenever I did this, the file would not export, but entering the number and manually clicking the "Export" button works every time.

Weird but true.

[MJFarmgirl]

Sounds good you figured out an issue you were having, but this doesn't change the issue I'm encountering.

I only have 1 artboard, and by default, on the file location dialog "Use Artboards" is unchecked and I haven't been checking it; I've been clicking "Save" directly. Even if I check "Use Artboards", and enter a range of 1 or click "All", then click "Save" or hit Enter after typing 1, the export still fails after the subsequent Options dialog - so long as I have "Art Optimized" selected.

And hitting enter after manually typing a resolution for "Other" or manually clicking "OK" likewise changes nothing.

Sorry.

[W_J_T]

Just curious, but since this is from 15+ months ago, does this issue still persist in the CC version (for anyone that has it and can confirm) ?

[Monika Gause]

does this issue still persist

Which issue exactly? This thread contains about 3 "issues" and we don't even know screenshots of the artwork concerned.

[jbarousse]

The issue is still very real. I cannot export to PSD from a simple multipage Adobe Illustrator CC file without random "the resolution is too high" memory errors.

[W_J_T]

Monika Gause wrote:

Which issue exactly? This thread contains about 3 "issues" and we don't even know screenshots of the artwork concerned.

"This" was referring to the generalized issue as a whole being discussed here. The OP mentioned a simple example in their first 2 posts "I tried to export a 48x32 inch file as a jpeg at 300 dpi from CS6 (very basic file) rgb file with literally 2 big squares on it." Which as an example seems simple enough (without a screenshot) to replicate in CC to demonstrate if the issue still persists. The other examples are also described pretty well for replication/results as well.

jbarousse wrote:

The issue is still very real. I cannot export to PSD from a simple multipage Adobe Illustrator CC file without random "the resolution is too high" memory errors.

Thanks jbarousse, sorry I failed to notice you already mentioned CC in your original post above as well.

[gloriay72532584]

I am having the same issue still

[CarlosCanto]

Monika Gause wrote:

does this issue still persist

Which issue exactly? This thread contains about 3 "issues" and we don't even know screenshots of the artwork concerned.

how about issue # 1?

[Monika Gause]

In lack of a detailed description of "basic" I created a file with 4 artboards, each 48" x 48" and conatining 3 colored squares.

Exported them to JPEG at 300 ppi in Illustrator CC 17.1, use artboards.

No problem.

[mikeytttt]

Hi Monika - if you try and export at 400 ppi does it still work? Just wondering if the problem of not being able to export at higher resolutions than 300 ppi, which started in version CS6, still exists is CC.

[Dhirendra Mohan]

Hi Mikey,

Could you please check if you are able to rasterize this data at similar settings?

Will it be possible for you to share the Ai file with us at SharewithAi@adobe.com so that we can try to replicate the issue at our end. You can trim down the file by removing any extra or confidential data.

Please be assured that your file would solely be used for testing purposes.

Regards,

Dhirendra

[mikeytttt]

Hi Dhirendra - the file is basically a 12x16 inch document with one big coloured square drawn in the middle of it. It can export a JPEG at 300 dpi ART OPTIMISED, but as soon as you go over 300 dpi it says

"UNABLE TO EXPORT AT THIS RESOLUTION. PLEASE LOWER THE RESOLUTION AND TRY AGAIN".

This never happened CS5 but does happen in CS6. In CS6 it will export if you select NONE or TYPE optimised. The exported file is very small so it appears that there is a new default rule in CS6 which does not allow ART OPTIMISED to be exported if it is above 300 dpi, no mater what the size or complexity of the file.

I was wondering if this issue still exists in CC?

[Dhirendra Mohan]

Hi Mikey,

What is the fill of this coloured square and what are its dimensions? Does the square contain any pattern fill or stroke? If yes, then what are the contents of that pattern?

To verify that if the issue exists in AICC, you can check in the AICC trial version or can provide the testfile to us on 'SharewithAi@adobe.com' email id. We are certainly looking for this case where the problem is happening.

Appreciate your cooperation!

Regards,

Dhirendra

[MJFarmgirl]

Created a new file - 1 letter-size, portrait-oriented Artboard. Placed one circle shape in the middle - 1pt black outline, no fill.

In CS6, the threshold for successfully saving with Art Optimized set is 331-332ppi. 331ppi it succeeds; 332ppi it fails. Set to anything other than Art Optimized, I can do at least 600, probably more.

Tried the same file in a trial of Illustrator CC, and there is no problem exporting to JPG with Art Optimized set. It does show in the Artboards palette that there is only 1 artboard (as far as I'm seeing - don't work with artboards at all).

So, no problem in Illustrator CC.

Dhirendra, I'll send you this file.

[MW Design]

One portrait letter-sized with a circle and a 1 pt black outline using CS6. Exported with Art Optimized, 450 dpi to a PSD.

PC version. JPG exports same size/resolution, as does PNG.

[MJFarmgirl]

Yup. There it is. PSD works great for me, too.

JPG, still not.

At this point one could argue it's a moot point, because one could easily export to PSD and from thence to JPG or whatever in Photoshop, and because Adobe is not likely to do anything about CS6, even though I paid darn good money for a whole bunch of 'em just before CC happened to come out - which is not all that long ago.

(Not "upgrading" to CC, just to say it, because we don't need to pay more in 1-2 years for a subscription than we paid outright to use them indefinitely. Got 10+ years out of CS1. CS6 is far better. It'd still be nice if some minor issues got fixed, since CS6 is not truly that old, but don't need to pay 1000s of $$$ for minor improvements each year and new, advanced features that none of the designers here ever learn how to use.)

[MW Design]

Agree on CC. I don't need it nor want it as a subscription. Because I use CorelDraw for large-scale work (and always have), I only use AI for when I have to return files in AI. I'll likely get some customers using ID CC at some point and have to rent in those cases. Hasn't happened yet, though.

Don't know why on this under-powered laptop I can export even a 48" x 48" artboard with more than a simple circle at 450 dpi as both a JPG and PSD but others cannot. Sometimes I simply hate software. Love it when it brings in cash, though.

[jbarousse]

I am uploading a sample file to SharewithAi@adobe.com right now. I cannot get this file to export to Photoshop CC without getting an error. I've tried everything I can think to do.

[Dhirendra Mohan]

Hi John,

Thank You John for sending the testfile. Looking at the testfile I could see the problem. Are you using the 'Use Artboards' option in the Export dialog (shown before the above dialog)? The reason why I am asking is because there are 2 big size artboards (200 in x 200 in) lying in your testfile which are almost of canvas size that are causing the problem. Are these size artboards intentional or you are not aware of them. I'm talking of 'Artboard 2' and 'Artboard 2 copy' which you can easily find from Artboards panel and can remove them. I have sent you an updated testfile after removing those giant artboards. Export works fine after removing them at the above provided settings.

Please let me know if it helps.

Regards,

Dhirendra