Extreme lag when simply selecting object - Macbook Pro M1 Max

[Ramzi Cox]

I am experiencing extreme lag in Illustrator on my Macbook Pro M1 Max with 32GB of RAM.

When using the selection tool to simply click objects, there is an extreme amount of lag and delay.

Please watch the attached video to see this lag in action. When selecting an object I often get the spinning wheel. After clicking an object to select it, and then moving the mouse, the object gets dragged to a new location.

If I drag a selection over the object, or click and drag the objects, they function correctly without lag.

Can anyone help me? I don't know what else to do. I've restarted, uninstalled, reinstalled, and disabled GPU Performance. No luck.

[Monika Gause]

You can contact Customer Care so they can have a look into your system.

Did you run the Adobe Cleaner tool after uninstalling?

[Anubhav Majumder]

Hello @Ramzi Cox,

Sorry to hear about this experience. I would request you to share a few more details like:

• The exact version of the OS and Illustrator
• Since when are you facing this problem?
• Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
• Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
• Where is the file located (Internal/External/Network drive)?
• Did you use the Creative Cloud Cleaner Tool to uninstall and then re-install Illustrator? If not, kindly check if it makes a difference.

Also, kindly try running Illustrator under the root user account and share your observations with us.

Looking forward to your response.

Thanks,
Anubhav

[Romane A.]

Hello @Anubhav Majumder, 

I face exctaly the same issue but I don't use any apps or plugin such as RightZoom or Multitouch...
I've also tried restarting, uninstalling, reinstalling, and using Adobe cleaner tool, no result.

Could you help me?

Thanks,

Romane

[Anubhav Majumder]

Hello @Romane A.,

Sorry to hear about this experience. Would you mind trying to run Illustrator under a different admin user account (Windows/macOS) and checking if it helps?
If the issue persists, kindly share some more details, like the exact version of the OS/Illustrator installed on your computer and system configuration (CPU/GPU/Memory, Display(s)).

Also, check if Illustrator behaves this way with all files, and share a screen recording of the problem so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

[Romane A.]

Hello @Anubhav Majumder,

I've just tried to run Illustrator under a different user account but the problem still persists.

And yes it behaves like this with all files, even is there is only a rectangle.

Here are the information:

• OS: MacOS Monterey 12.2.1
• Chip: Apple M1 Max
• Memory: 32 GB
• Display: Built-in Liquid Retina XDR Display, Resolution: 3456 x 2234 Retina
• Illustrator: 27.2

I'll send you a screen recording.

Thank you for your help,

Romane

[jeremyn89962614]

I faced the same issue as you, and I have resolved the problem by disabling the app "Multitouch" (I use it for some quick gestures). Check if apps like that are running on your system. They can potentially cause the problem.

Hope this helps 🙂

[Ramzi Cox · Accepted solution]

Hi Jeremy,

Thanks for your reply! I hadn't had a chance to respond to this thread until now, but I figured out the issue.

I use a window maximizing tool called RightZoom. It turns the green fullscreen/zoome button on the Mac into a Windows-like maximizing button. I realized this might be the case after seeing this related post (not sure how this thread didn't come up in my search!). After disabling BetterTouchTool, and the Window Snapping functionality within it, the issue persisted. It was then I realized I did in fact use another window modifier program - RightZoom. I set up an exclusion rule within it, and presto-chango, the issue is now gone!