Font / Text issue is the most recent AI update

[BBorhaue@kolcraft.com]

The recent update to Adobe Illustrator has an annoying issue. It has to do with text / fonts in a document. If I change the font to a set of text, but then attempt to change some of the text, it reverts the new text to the previous font that I initially started with. I have nearly 30 years of experience using Adobe Illustrator so this isn't a user error issue. This happens each time I update text in any document I'm working with, since the most recent update.

[Anubhav M · Accepted solution]

Hello BBorhaue@kolcraft.com,

I'm sorry to hear about your experience. Our product team is aware of the problem and is currently investigating it. Would you mind upvoting this UserVoice (https://adobe.ly/41ksj2x...) to get notified of any updates?

Also, try turning off Enable Missing Glyph Protection under Illustrator's Type preferences and share your observations. 

Looking forward to hearing from you.

Anubhav

[sararu]

It's working for me, thanks! I wanted to throw my laptop off the window with this change. 

[mattl4508369]

Same here - that fixed the issue for me.

[Daria26576811o7ep]

Hello Anubhav, did your manage to fix this? It's been over 9 months!

[Anubhav M]

Hello @Daria26576811o7ep,

Our team has requested additional info. Could you kindly share a link to a sample file with this problem after uploading it to a file-sharing service, so that we can check it on our end?

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy/Download is enabled.

Looking forward to hearing from you.

Anubhav

[antonił79041219]

Hi, you can check our file: https://www.dropbox.com/scl/fi/ksczxvahrmnyqkieeizmv/ProBiotyk-PUD.ai?rlkey=r1dxte6xues9oktbif5bzokn...

[Anubhav M]

Hello @antonił79041219,

Thanks for sharing the file. I tried replicating the problem on my end but was unable to do so. Could you confirm the version of Illustrator installed and share a small screen recording of your exact workflow and the problem, so I can try and replicate it on my end?

Looking forward to hearing from you.
Anubhav

[nuno joao30088177hygn]

I'm having the same problem since I updated to the last version, every time that I edit a text box, it uses a different font....

[BBorhaue@kolcraft.com]

Tech support got back to me. They are aware of the problem. In the meantime, they made a recommendation that worked for me: "Try turning off Enable Missing Glyph Protection under Illustrator's Type preferences."

This is located under Edit > Preferences > Type, and uncheck Enable Missing Glyph Protection. Quit, and restart. It then worked okay for me.

[nuno joao30088177hygn]

Thanks, I saw the previous post giving the same advice, and luckily it worked too.