Font / Text issue is the most recent AI update

[BBorhaue@kolcraft.com]

The recent update to Adobe Illustrator has an annoying issue. It has to do with text / fonts in a document. If I change the font to a set of text, but then attempt to change some of the text, it reverts the new text to the previous font that I initially started with. I have nearly 30 years of experience using Adobe Illustrator so this isn't a user error issue. This happens each time I update text in any document I'm working with, since the most recent update.

[Anubhav M · Accepted solution]

Hello BBorhaue@kolcraft.com,

I'm sorry to hear about your experience. Our product team is aware of the problem and is currently investigating it. Would you mind upvoting this UserVoice (https://adobe.ly/41ksj2x...) to get notified of any updates?

Also, try turning off Enable Missing Glyph Protection under Illustrator's Type preferences and share your observations. 

Looking forward to hearing from you.

Anubhav

[sararu]

It's working for me, thanks! I wanted to throw my laptop off the window with this change. 

[mattl4508369]

Same here - that fixed the issue for me.

[Daria26576811o7ep]

Hello Anubhav, did your manage to fix this? It's been over 9 months!

[Anubhav M]

Hello @Daria26576811o7ep,

Our team has requested additional info. Could you kindly share a link to a sample file with this problem after uploading it to a file-sharing service, so that we can check it on our end?

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy/Download is enabled.

Looking forward to hearing from you.

Anubhav

[antonił79041219]

Hi, you can check our file: https://www.dropbox.com/scl/fi/ksczxvahrmnyqkieeizmv/ProBiotyk-PUD.ai?rlkey=r1dxte6xues9oktbif5bzokn...

[Anubhav M]

Hello @antonił79041219,

Thanks for sharing the file. I tried replicating the problem on my end but was unable to do so. Could you confirm the version of Illustrator installed and share a small screen recording of your exact workflow and the problem, so I can try and replicate it on my end?

Looking forward to hearing from you.
Anubhav

[antonił79041219]

Hi, the problem is coming back again and again. The files and the video of the problem are here:

https://www.dropbox.com/scl/fo/0rw7fqqgswt46nuce7xu1/ANbVMYcyYe9ec7O4j48-Eg0?rlkey=2if8r08y66y8lxrdw...

The screenshot of version of the illustrator is attached. Please help, since this makes our work literally impossible!

[Anubhav M]

Hello everyone,

Our team has attempted to fix this issue in the latest versions of Illustrator, 29.x and 30.x. Could you please try updating to the latest release and let us know if it resolves the issue?

Looking forward to hearing from you.

Anubhav

[nuno joao30088177hygn]

I'm having the same problem since I updated to the last version, every time that I edit a text box, it uses a different font....

[BBorhaue@kolcraft.com]

Tech support got back to me. They are aware of the problem. In the meantime, they made a recommendation that worked for me: "Try turning off Enable Missing Glyph Protection under Illustrator's Type preferences."

This is located under Edit > Preferences > Type, and uncheck Enable Missing Glyph Protection. Quit, and restart. It then worked okay for me.

[nuno joao30088177hygn]

Thanks, I saw the previous post giving the same advice, and luckily it worked too.