Fonts are not showing when opening file, shows fine in preview

[Skoon]

Illustrator 29.7.1

In some recent update, fonts are not being rendered in my art.   The layer that contained the fonts are still there, but everything is gone.   This was working fine ~6/2025 with no changes to the files.

In the preview landing page of illustrator, all the same docs are still showing the rendered text without a problem.    Please fix this bug ASAP!

[Ton Frederiks]

Where do you save your files, is it a local .ai file or a cloud doc: .aic?

[Skoon]

Files are saved locally (.AI file)

[Ton Frederiks]

There were some mentions lately with cloud files. And these are real live fonts, not converted to outlines?

[Skoon]

Correct...  the font is still on my machine and enumarates fine in the Text Tool Property dialog.   I imagine if they were converted, then I would at least still have the outlines on the layer, in this case, the layer is completely empty.   Its almost like Illustrator had an error / failure and just bailed, but for whatever reason, the thumbnail is OK

[Ton Frederiks]

Thanks, can you share the file with Adobe with a detailed explanation/description of what happened? Mention this post.

Send it over to sharewithai@adobe.com

[Anubhav M]

Hello @Skoon,

I hope the problem is resolved by now. If not, kindly share a link to the file here or via DM after uploading it to a file-sharing service, so we can check it on our end.

Looking forward to hearing from you.

Anubhav

[Skoon]

@Anubhav M - No, the problem is not resolved.   I submitted a file and referenced this chat to the sharewithai@adobe.com.  If you would like me to still DM you, I can likely do that too

[Anubhav M]

Hello @Skoon,

Thanks for confirming. Could you share the file via DM, so we can check it with the team?

Anubhav

[Skoon]

Done... let me know if you have any issues.

[Anubhav M]

Hello @Skoon,

We are sorry for the trouble. We are having debug sessions for this issue with the product team, as we are unable to replicate the issue on our end. Would it be possible for you to have a debug session with us? If yes, please share your Adobe email ID, Phone number with country code, preferred time and day for the meeting, your timezone, and country and state you live in over the DM only.

I will be looking forward to your response.

Anubhav

[Skoon]

@Anubhav M - I just DM'd you free request info.  Let me know what else you need

[Skoon]

@Anubhav M - Did you get the DM with requested details?

[Anubhav M]

Hello @Skoon,

Sorry for the late reply. I have replied to your DM. Please check.

Anubhav

[hok_kwun_3745]

I had same issue here.  Can you tell me how to solve that problem???

[Skoon]

@Anubhav M - I've been seeing reports of this on reddit recently.  Problem is still happening on 29.8.1. Still available to live debug / troubleshooting per DM.  Let me know.

[Anubhav M]

Hello @Skoon,

Thanks for reaching out. The product team identified the problem and is currently investigating it. I will update this thread as I have more information.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[priscilabrasil7]

Estou tendo o melhor problema: mesmo com as fontes instaladas o illustrator não reconhece. Tive que instalar uma versão anterior para resolver o problema até solucionarem isso, pois parece que muitos estão tendo esse problema com as fontes.

[HARSHIKA_VERMA]

Hi All,

Thank you for reaching out, and sorry for the trouble you're experiencing with fonts. This is a known bug, and the team is working on it. Please add your vote and comment to this Uservoice. The team mentioned that the fix is rolled out in our latest Beta build 30.0.0.48. Please try the build and share your observations in the comments on the Uservoice. 

Thank you for your patience.

Thanks,

Harshika

[Skoon]

How do I get access to beta builds?   If you can share, be happy to test it.

[Anubhav M]

Hello @Skoon,

Could you try the suggestions shared in these help articles to install Illustrator (Beta) and let us know if they help:
https://adobe.ly/46IOdgN
https://adobe.ly/46Mtjxw

Looking forward to hearing from you.

Anubhav