Freezing when opening a new file on windows. otherwise perfect.

What are your computer system hardware specs (type of CPU, graphics card, amount of RAM, etc)? Does the computer's hardware surpass Illustrator's minimum requirements? Also, do you have any periphreals attached to your computer, such as a Wacom graphics tablet? About a year ago Wacom had problems with a Windows driver that would cause the Illustrator application window to simply disappear shortly after launching the application. They fixed that issue with a driver update.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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