Generate Vector not working in Illustrator 2025

[Alex_S*]

I'm trying to use the Generate Vectors (Beta) In Adobe Illustrator 2025.  I can load it and type in whatever I want, when I click generate it brings up a loading bar and tip as if it's generating soemrhing but then my box remains blank.  I've previously used it with no issue so seems to be since having the 2025 update.  I'm having this issue with Gen Shape Fill (Beta) too.  Has anyone else experienced this and is there a fix which can be suggested please?  Thanks

[Anubhav M]

Hello @Alex_S*,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and a screen recording of the problem (if possible), so I can better assist you?

Also, try pressing the Cmd/Ctrl + E keys on your keyboard and share your observations.

Looking forward to hearing from you.

Anubhav

[Alex_S*]

Hi Anubhav, thank you for replying!  

I'm using Illustrator 2025 V29.0 and an HP Elitebook running windows 10.  I didn't have the option to do a screen recording on the laptop (It's a work laptop and they restrict me downloading things) so recorded on my phone, sorry if it's poor quality.  You can see it tries to generate but then nothing happens.  I also tried pressing the the Alt/Ctrl and E keys but it brought up Export so not sure if that was what you wanted.  A short while after I had an error message pop up, not sure if this is related to the Generate Vectors not functioning.

[Anubhav M]

Hello @Alex_S*,

Thanks for sharing the details. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 29 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 29 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

If the problem persists, try installing Illustrator 2024 (https://adobe.ly/3YBvsJt) and share your observations.

Looking forward to hearing from you.

Anubhav

[Alex_S*]

Hi, thank you I tried all of the above. 

Manually resetting preferences didn't help, so I downloaded Illustrator 2024.  It attempts it on this version but then brings up the red error message box saying "We're experienceing high demand.  Please wait and retry your prompt soon.  Thank you for your patience".

I have waited and tried a few times now with no luck.  Any more suggestions I can try please?

[Anubhav M]

Hello @Alex_S*,

I'm sorry to hear that the suggestions did not help. To get further help with this, kindly contact your admin and ask them to create a ticket through the Admin Console: https://adobe.ly/40AjJfO

If you're the admin, you can get help here: https://adobe.ly/4fsFh2B

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Kara29126905z8ak]

YES! Are you able to get the issue fixed?

[Anubhav M]

Hello @Kara29126905z8ak,

Would you mind sharing more details, like the version of Illustrator installed, screenshot of the error message, and if this happens with all prompts, so I can better assist you?

Looking forward to hearing from you.
Anubhav

[Kara29126905z8ak]

Here is an image example. 

[Kara29126905z8ak]

 

[Kara29126905z8ak]

I have illustrator 2025

[Kara29126905z8ak]

It doesn't matter what props. It happens with all of them. it didn't used to be this way, use to work no prob. I don't know if it's because we upgraded to 2025?

[Anubhav M]

Hello @Kara29126905z8ak,

Thanks for sharing the details. For help with this, kindly contact your admin: https://adobe.ly/4hI78fi

and ask them to raise a ticket through the Admin Console. If you're the admin, you can get help here: https://adobe.ly/4hOjDGh

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Kara29126905z8ak]

so I tried to do this and it says I'm not the administrator which is weird? I'm the only one that buys the program. I'm the only graphic designer?

[pixxxelschubser]

like that?

[Kara29126905z8ak]

Any thoughts about how go about this?

[Anubhav M]

Hello @Kara29126905z8ak,

I have sent you a DM. Kindly check.

Anubhav

[Ileana_Alvarez8262]

Any solution about it? 

Is the same problem with Photoshop

[HARSHIKA_VERMA]

Hi Ileana_Alvarez8262,

Thank you for reaching out, and sorry for the trouble you're experiencing using the Generate vectors feature. A few more details would help us investigate the issue-

• Would you mind telling us the version of Illustrator and Photoshop?
• Please share the details of your operating system.
• Does that happen with all files or with this specific file?
• Have you tried the Generate Vector feature in a new file?

We will try our best to help you resolve the issue.

Thanks,

Harshika

[Ileana_Alvarez8262]

Hi Harshika.
Thank U for replayed.

- Illustrator 29.5.1 and Photoshop 26.6.1
- MacOS Sequoia - version 15.4.1
That happen with all files and yes, I tried many times to use that function but always "is wrong" for something.
Actually, I desintalled the programs and installed again.

[Ileana_Alvarez8262]

Hello Harshika.

Any solution?

[Anubhav M]

Hello @Ileana_Alvarez8262,

Could you try the following steps to check if they help:

> Close all Adobe apps
> Open the Creative Cloud Desktop application
> Sign out of the Creative Cloud Desktop application, and then sign back in using your Adobe ID. During the sign-in process, you will be prompted to choose your Personal/Teams profile. Choose your Teams/Enterprise profile.
> Relaunch Illustrator.

Looking forward to hearing from you.

Anubhav

[Grace J P]

Hi, While helpful for new tech users, we've all tried this it is the first step to troubleshooting. "Turn it off and back on" hasn't worked for about two or three years and neither has the live session via chat support. I could barely get on with a human (not AI chatbot) and when I did they 'hung up' on me. Still having this issue in 2025.

[isa_7013]

I am also trying but its not working 

[Anubhav M]

Hello @isa_7013,

Could you try the suggestions shared above to see if they help? If the problem persists, kindly share your Adobe ID and a small screen recording of your prompt and the problem (if possible), so I can better assist you.

Looking forward to hearing from you.

Anubhav