GPU Performance is never enable

[길동29254538gjq8]

Graphic info:

intel uhd graphics 770

nvidia geforce rtx 4070 ti super

GPU Performance is never enable in illustrator

i tried:

(1) changing folder name "Adobe Illustrator 28 Settings_old" located %appdata%\adobe

(2) installing newest nvidia and intel graphic driver

(3) select "nvida geforce rtx 4070 ti super" in nvidea setting opengl renderring gpu

but it never works

please help....................

[Monika Gause]

Is the card compatible with the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

Is it the latest driver?

Is it a Studio driver?

[Anubhav M]

Hello @길동29254538gjq8,

We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4ayegZ1) to check if it helps.

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[LUIS FELIPE36787697ip58]

I have the exact same problem, at the time I wasn´t able to solve it, please help 😞

[Anubhav M]

Hello @LUIS FELIPE36787697ip58,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/445yF5g) and checking if it helps?

Also, check if your GPU meets the system requirements (https://adobe.ly/3JpkfU7).

Looking forward to hearing from you.

Thanks,

Anubhav

[ideaitor]

Did you find any solution to this? I am having the same issue

[Anubhav M]

Hello @ideaitor,

I am sorry to hear about your experience. I hope the suggestions shared earlier helped resolve the problem. If not, we'd need some more information to be able to help you with this scenario:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Anubhav