Grey Screen, Can't Access anything

[OPSAL123]

My home screen on illustrator is just grey and doesn't show anything, but when i click "file, Open recent" it then shows me the most recent ones and i can open them. any idea what this means? 

I have reinstalled illustrator, updated my computer, and it still does it. I am a student and need to get work done ASAP, let me know if anyone can help thanks! 

[Monika Gause]

Can you please try this: https://community.adobe.com/t5/illustrator-discussions/blank-screen-on-illustrator-on-mac-os/td-p/11... 

[Anshul_Saini · Accepted solution]

Hi @OPSAL123,

I understand the frustration you're facing with Illustrator's home screen displaying a grey screen and not showing anything.

In addition to the steps suggested on the link shared by Monika, you can also try a few troubleshooting steps to resolve it:

• Update Illustrator: First, please make sure you are using the latest version of Illustrator, which is currently version 28.0. Updating to the latest version can often resolve software issues.

• Reset Preferences: Sometimes, issues like this can be due to corrupted preferences. You can try resetting Illustrator preferences by pressing and holding Ctrl + Alt + Shift (or Cmd + Option + Shift on Mac) immediately after launching Illustrator. You should see a dialog box asking if you want to reset your preferences.

• Renaming the UXP Folder: If resetting preferences doesn't work, another option is to rename the UXP folder. This folder may contain extensions and plugins that can sometimes interfere with normal operation. To do this:

  • Close Illustrator.
  • Navigate to the following location:
    •  /Users/<Username>/Library/Application Support/Adobe/UXP
  • Rename the "UXP" folder to something else, like "UXP.old."
  • Restart Illustrator and check if the issue is resolved.

If these steps don't resolve the problem, please provide more details about your system, including the operating system you're using and any recent changes or updates you've made to your computer. This information can help further diagnose and address the issue.

We're here to assist you in getting Illustrator working as it should, so please don't hesitate to reach out with any more details or questions you may have.

Best regards,

Anshul Saini

[Christina25042828fwnq]

My imac macbook pro retina (macos monteray) while lunching the illustrator shows a grey screen, the top bar is shown, i can click but nothing happens if i do so, i have tried reinstalling creative cloud and illustrator as well but nothing seems to work.

[Monika Gause]

Did you run the Cleaner tool after uninstalling? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[reggiedior]

thanks for the reply, no that didnt work,

i have a problem with my battery  and  its memory (although i removed many files  to my external disk, in order to have free space) i dont know if those are causing problems.

[Monika Gause]

If you have Memory issues, then removing files does not help. Memory is usually referring to RAM and the only thing that helps is installing more RAM.