Grouping issues when I undo, or when I save and close and then reopen the document.

[rodrigoe55625431]

Hi, I keep having grouping issues between elements in my artboard.
 
I have designed an app whose elements I grouped and subgrouped —in a nested way. When I was done, this first design has been duplicated several times in this same artboard, and I have been working and developing these duplicates during the design process.
 
So I kept working this way, but then when I undo one or several recent actions, some of the graphic elements are all of a sudden grouped to other elements that exist in previous designs that are coexisting in this same artboard.
 
I am paying for a very expensive subscription software whose bugs are not being fixed, release after release, rendering this app unusable. When this bug happens, and it's been happening for a looong time, I have to ungroup these now grouped objects, or even do the old "cut and paste in place" in order to extricate them from this new group that it's been automatically created. Please fix this, thanks.

[Doug A Roberts]

Can you list the exact steps to produce this error in a new document?

[rodrigoe55625431]

Hi Doug, they are already explained in my post, I cannot really make more sense of it because sometimes the bug cannot be reproduced. Usually it goes like this.

1. I create a kind of complex design with nested groups of objects.

2. I duplicate this design, usually by selecting the whole thing and option+drag.

3. I keep developing the design and duplicating it in the same way, in order to keep older versions visible in my artboard.

4. At some point, I undo once or several times consecutively, and Object Group A' gets suddenly grouped with Object Group A coexisting in the same artboard.

This also happens sometimes when I open this document when I start my work session: I select Object Group A' and somehow it has been grouped with Object Group A in this same artboard.

[Doug A Roberts]

Is it possible for you to produce the bug in an example document?

I know it must be frustrating, but if a bug cannot be reproduced it is nearly impossible to solve. You must understand that there are many variables here: you say you create "a kind of complex design" (what kind? can it be replicated with a 'simple' design?) with "nested groups of objects" (how many levels of nesting? does it matter?), then you "keep developing the design" (in what way? again, does this matter for the bug or do you just need to keep copying the groups?), then "undo once or several times consecutively" (in either instance? what action are you undoing?). You mention 'Object Group A' -- are you naming these groups or is this just for our example?

I could create and copy nested groups all day long and never encounter this bug because some variable is different.

Can you share a file where this has occured?

[rodrigoe55625431]

Doug, I'd be more specific if I could, but I am working on an NDA-protected app that hasn't yet been released, so I cannot share the file. I mostly use Illustrator for professional client work that I cannot share here.

I explained the bug in detail, I cannot be more specific without showing client projects that I cannot show. When I am working it's almost impossible to be certain what steps I did before, I don't have such a memory, often I do hundreds of small things like e.g. move an object with a cursor, hide it, show it again, lock it, edit the anchor points, change colours and opacities, and on and on... how am I supposed to remember everything I did before the bug happens again?

Is Adobe going to pay me for me my work as a QA Engineer now? My money doesn't have bugs, it doesn't disappear once in Adobe's account. I am working all day to make ends meet, and now I have to work for Adobe's QA department for free? I can see that it is difficult to solve because it is difficult to reproduce, as this bug has been happening for ever and yet I don't see any discount in this s*** product's price that I am forced to use because it's the industry standard.

[Monika Gause]

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@rodrigoe55625431  schrieb:

Is Adobe going to pay me for me my work as a QA Engineer now? My money doesn't have bugs, it doesn't disappear once in Adobe's account. I am working all day to make ends meet, and now I have to work for Adobe's QA department for free? I can see that it is difficult to solve because it is difficult to reproduce, as this bug has been happening for ever and yet I don't see any discount in this s*** product's price that I am forced to use because it's the industry standard.

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This is a public forumn. Unless someone is marked staff, they are not staff, but we are just normal users who are trying to help in their spare time.

Does it happen in just this file? Or in all files?

If it's just this file: files can go corrupt.

You can try and copy everything to a new file.

But it might still carry the issues with it.

You can contact Support if you want to talk to Adobe directly. They can login to your system and take a look at it. https://helpx.adobe.com/contact.html

You can also send your file to the Illustrator engineers so they can check it out on their end. If you want that, we can notify them.

I have never had issues like the ones you are reporting here.

[rodrigoe55625431]

@Doug A Roberts @Monika Gause Please accept my apologies then, I thought you were Adobe QA staff.

[Doug A Roberts]

Can you share an example layers structure, perhaps with thumbnails obfuscated, in a situation where this has occured?

Is it possible to answer any of my other questions?

[rodrigoe55625431]

I don't know how to answer your questions without showing the actual design, which I cannot show... When it happens again I will try to be more specific if I can remember the most recent steps I took.

[Monika Gause]

Are they really grouped or do they only show that way? There's an issue with selecting objects, that the bounding box randomly encloeses other objects. Can you check in the Layers panel if they are really grouped?

Do you copy objects while in Isolation mode and then paste them? This also could produce issues in vertain versions.

Which version are you using?

Do you reboot the computer regularly?

[rodrigoe55625431]

Hi Monika, they are grouped because they all move like they are grouped if I move them, even though sometimes I can't simply 'Ungroup' them and I have to cut and paste in place to extricate them from each other. I will check the layers panel when this happens again, but as I said, they seem grouped.

I copy and paste while in Isolation Mode, but not between different object groups that were duplicated long ago.

I'm using version 27.1.1

I reboot regularly. In any case, this issue has been happening for long months.