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Having major issues with missing fonts alert not displaying

Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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I'm using PS CC 2018 on a Windows PC with Windows 10

I recently had a print project go way wrong due to no being alerted that a font was missing when opening a PDF in AI. The PDF looked one way when opened Adobe reader and Chrome viewer in the email. When opened in AI two of the three words looked right and one did not but when sent to the printer all three words were totally wrong. I was told by a third party who designed the item that all fonts had been outlined.

Normally if a font is missing or not outlined I get the box alerting me but not this time and I've opened three different versions of this file this morning.

The client is telling us that they will not pay for the print job since it printed wrong.

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correct answers 1 Correct answer

Community Expert , Feb 19, 2018 Feb 19, 2018

You will get a warning for missing fonts (unless you turned it off).

You can turn it On in Type > Resolve Missing Fonts...

But as was said, Illustrator is not a general  PDF editor, use Acrobat, which has very advanced preflight tools (you can even automate them).

Screen Shot 2018-02-19 at 21.02.31 copy.png

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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Hi Monika

"There won't be a warning when you open a PDF."

Up until this fiasco I have ALWAYS gotten a warning in a pop up dialog box, when opening a PDF, that tells me fonts are missing, what the names are and that a substitute will be used. THAT is my issue.

Where did it go, how do I turn it back on and why did it get turned off in the first place?

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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I don't usually get a warning.

It might have to do with which application created the PDF. But I definitely wouldn't rely on these warnings. Illustrator is not suitable for checking a PDF.

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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What would you recommend then? We have always done a "pre-flight" on pieces customers send us to go to the printer for bleeds and embedded fonts and whatnot. This is the first time I've been told not to use Illustrator to check for that kind of thing which means I've been doing it wrong all along....?

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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Acrobat (Pro) has the tools for preflighting your documents

https://helpx.adobe.com/acrobat/using/analyzing-documents-preflight-tool-acrobat.html

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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OK, I'll try that thanks.

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LEGEND ,
Feb 19, 2018 Feb 19, 2018

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Illustrator is not a general PDF editor. This is not something people like to hear, but it has no place in your workflow.

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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You will get a warning for missing fonts (unless you turned it off).

You can turn it On in Type > Resolve Missing Fonts...

But as was said, Illustrator is not a general  PDF editor, use Acrobat, which has very advanced preflight tools (you can even automate them).

Screen Shot 2018-02-19 at 21.02.31 copy.png

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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THIS is what I was looking for! I don't remember ever turning it off but it's back on now. THANK YOU!

However, Monika has opened my eyes to something I was never told or taught during any of the classes I've taken. So thanks for that too Monika!

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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Good to hear that helped (and don't forget to check the Preferences > Type > Highlight Substituted Fonts checkbox as well).

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Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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Will do.

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Community Expert ,
Feb 19, 2018 Feb 19, 2018

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One more thing - you (or your client) should be seeing a proof from the printer before the job goes to press. Then you would know it was wrong before it went to press.

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New Here ,
Mar 07, 2018 Mar 07, 2018

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Thank you for the valuable help

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