Inspiring

Answered

High Memory Usage for All Adobe Apps on macOS

Forum|Forum|3 years ago
March 22, 2022
2 replies
20289 views

Reoccuring issue with Adobe apps using excessive memory. I'm getting pop-up warnings. For example, AI is open but no files open (18.92GB RAM), PS has 4 files open totaling less than 100MB file size using (33.09GB RAM). PS and ID are randomingly crashing without any crash report or pop-ups.

I've reopened PS, and still using 22GB with a couple small files open.

I really don't know where to go with this, but it's getting really frustrating.

On a side note: why is this forum forcing to select a topic with only choices unrelated.

MacBook Pro (16-inch, 2021), Apple M1 Max, 64GB Memory.

Performance

Correct answer markfug

How much should ram should AI be using when it is just open but no files are open?

I've probably spent about 20 hours trying to resolve.

I've uninstalled both AI and PS and reinstalled. Both apps are now in a normal range of memory. I don't know what common attributes they had driving up their memory usage.

AI is now at 1.79GB and PS at 1.07GB. Now I need to go back and clean up after the tornado.

G

GretchenD

Participant

Same problem. Upgraded to an M4 pro max and I'm having the same issues

Abhishek Rao

Community Manager

Hello @GretchenD,

Sorry to hear you're facing similar issues with high memory usage. To assist you better, could you please share the following details?

1. Exact version of macOS you're using on your M4 Pro Max.

2. Version of Illustrator and any other Adobe apps you’re experiencing the issue with.

3. Since when have you been encountering this problem? Did it start after a specific update or change?

4. Have you made any configuration changes within the application or system?

Additionally, could you confirm if you've already tried the troubleshooting steps mentioned in this thread, such as:

Running the Repair Disk Permissions tool.
Disabling startup apps and rebooting in Safe Mode.
Testing the apps on a new admin user account.
Performing a clean reinstall of the affected Adobe apps using the Adobe Cleaner Tool.

Let us know how it goes, and feel free to share screenshots or any observations for further insights. We're here to help!

Best,
Abhishek Rao

G

GretchenD

Participant

Yes, it all started after upgrading to Sequoia.

I'm using

Version 15.1

and all of my adobe apps are up todate.

I also notice Chrome and Sawgrass printer software growing in size.

A

Anubhav M

Community Manager

Hello @markfug ,

Sorry to hear about the problem you are facing. In order to help you further we will need a few more details like:

Exact version of OS and the Adobe apps
When did you start facing this problem? Have there been any recent changes made to your system (Sofware Update / Plug-Ins / Antivirus)
Have you tried updating your Adobe apps to the latest version?

Problems like this are usually related to disk permissions issues. I would suggest you to try and Repair Disk Permissions for macOS and share your observations with us.

Looking forward to hearing from you.

Thanks,

Anubhav

M

markfugAuthor

Inspiring

My Mac is up to date.

MacOS 12.3

PS 23.2.2

AI 26.1

ID 17.1

This high memory has been happen over a multitude of changes including software updates and plugins.

A

Anubhav M

Community Manager

Hi,

I followed your suggestions. I had only one startup app - Adobe Acrobat - I removed that and restarted in Safe mode. This made no difference to the performance - see 'Safe Mode Shot' . I restarted and removed Creative Cloud - this did make a difference in that AIRobin has been removed - see Creative Cloud Removed. AI is still using nearly 10gb with no actual files open which seems excessively high. Unfortunately now my Photoshop won't open because it can't communicate with Creative Cloud 😞

By comparison Affinity Designer resting is using just under 1gb.

Here's my problem - I am paying for a suite of Apps the two most important of which I can't use without blocking the use of one or the other.

Sorry to hear that the steps did not resolve the problem. Please re-install the Creative Cloud Desktop app and then create a new admin user account on your computer to check how the applications behave there.

If the problem persists, I would recommend you perform a clean install for all Adobe apps using Adobe Cleaner Tool.

Regards!

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