how can i allocate more ram for illustrator?

[leeh27857418]

bacause i cannot open many file in illustrator because of no sufficent memory even though the file is not huge. i am really stressed out becuase of this. and the quality of file is lower and lower. i saw the menue of the chaning ram is in preference option in aftereffect, but illustrator, i cannot find. do you know?

[Test Screen Name]

Please answer each of these questions if you can, or say if you need help answering them.

1. What exact version of Illustrator?

2. Is it 32-bit or 64-bit?

3. What operating system?

4. How much RAM is installed in your system?

5. How much free space is on your system disk?

6. What is the exact error message you get?

7. Does Illustrator stop after the message?

8. You say the quality gets lower and lower. Please explain exactly what you mean.

[leeh27857418]

my version is 2017cc, 64bit

i don't know what is operation system. and how can i know how nuch ram is installed in the system..?

i have much space in my computer.. almost 230gb

the message is not enough memory to place the file or insufficient memory was availavbe to complete the operation.and the program did not stop after showing this message.

lower and lower meaing is, when i saved my file in photoshop to be lower file size to put in the illustrator, my photo quality is lower....

[Monika Gause]

Is there an Apple somewhere an your computer? In that case it would be a Mac.

Please read the system documentation on how to find out your specifications.

Manuals for Apple: Apple - Support - Manuals

Manuals for Windows 10: Windows 10 user guide PDF and manual

Windows 8 Download the official Windows 8 user guide - CNET

230 GB most likely is the hard disk. It's not that big. Are those 230 GB free or is that the total size of it? In that case there might not be much left.

Please quote the exact wording of the error. Make a screenshot if you cannot remember it. It's important.

What exactly is in that file? Where does that file come from? Are there effects, transparency? How many paths?

Why do you switch from Photoshop to Illustrator with the same file? That doesn not make too much sense.

[leeh27857418]

not enough memory to place the file

insufficient memory was availavbe to complete the operation

is exact word from the erreor of Ae.

and my computor is not apple. it is window.

and yes it is hard disk. so i want to allocate more ram for illustrator. but i cannot find the opition in any preference. in aftereffect, in  general of preference, there is option how mach do i want to allocate for the program.

[leeh27857418]

oh, not Ae,

Ai

[Monika Gause · Accepted solution]

You can't allocate RAM to Illustrator. It takes what it needs and what is available.

You can assign virtual memory in the preferences. But when there's not enough disk space available then this won't have any desired effect.

What exactly are you placing?

How large is it? In case it is a JPEG, we would need to know the uncompressed size. It might just be too large.

What are you designing? Does the image need to be that large?

Have you done a restart recently?

Have you closed all other apps?

How much RAM is installed (for Illustrator 8 GB RAM is recommended)? Looks like you run Windows 10. It needs a lot of RAM for itself already.

[leeh27857418]

oh... but how can i see the virtual memory and assign? i wanna try to do that. and my computer ram is 16gb. the laptop is XPS 15 9550 model from dell. i think it is enough to work the program.

can other program effect to work this program? coz, i have many program in my laptop. like cinema 4d, Ai, Ae, Ps, Id, Pr, Br ....

[Test Screen Name]

This is the wrong screen. You need to run Task Manager. To see the option, right click on a BLANK part of the task bar at the bottom of the screen. Sorry I don't know the Korean name to look for.

[leeh27857418]

thank u for your help. i managed this problem! i call to adobe. and the servicer helpd me and then i realized that my secondary disk was none. so i changed this one to (c). so now, i can do it! thank u!!

[Test Screen Name]

For checking how we are with memory in Windows 10, please try this AT THE TIME OF THE ERROR with the error message still on screen.

Right click on the task bar.

Choose Task Manager.

Click the Performance tab.

You should see something like this:

Please post what you see (screen shot is ideal).

[leeh27857418]

umm.... sorry i am korean. and i am not sure what i have to see. but  i think that is this one. the program size is 2.46kb. and allocated disk size is only 4kb. is it normal?

and, normally, i wanna put 800.800 size photo in Ai. i think this is not too large. that's why i think my Ai has something wrong.

[Test Screen Name]

Glad you solved it. That is a confusing error message!