How Do I Turn Off That Annoying Tour Window?

Community Beginner ,
Jan 12, 2018 Jan 12, 2018

Copy link to clipboard

Copied

I have looked everywhere in the Preferences, but I cannot locate that horribly annoying Tour window that covers my work whenever I use Illustrator. Can someone show me how to turn it off (no, it's not the Welcome Screen...)?

TOPICS
How to

Views

19.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Apr 07, 2021 Apr 07, 2021
Hi all, We're extremely sorry to hear about this trouble.  I understand how distracting and frustrating it could be. Ideally, it should stop once you close it. We're currently investigating is issue but unfortunately couldn't replicate this behavior at our end.  We need your help replicating this issue. In case you are still facing this issue, please feeel free to send us a DM. We'd be happy to help. Regards, Srishti

Likes

Translate

Translate
Adobe Community Professional , Jul 28, 2021 Jul 28, 2021
This issue is listed as 'fixed' in version 25.4: https://helpx.adobe.com/uk/illustrator/kb/fixed-issues.html If you have updated and are still experiencing it or something similar, it may be worth posting on the uservoice link in that page to give details, or alerting Srishti here.

Likes

Translate

Translate
Community Beginner ,
Jun 18, 2021 Jun 18, 2021

Copy link to clipboard

Copied

Worked for me, thanks! This annoying windows doesn't apper even after system reboot!

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2021 Jun 23, 2021

Copy link to clipboard

Copied

Thank God! It worked when I clicked on a radomm tour and then clsoed out. Then it disappeared. Hope it doesn't return.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

Remind me of old office anoying paper clip mascot.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

This issue is listed as 'fixed' in version 25.4:

 

https://helpx.adobe.com/uk/illustrator/kb/fixed-issues.html

 

If you have updated and are still experiencing it or something similar, it may be worth posting on the uservoice link in that page to give details, or alerting Srishti here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

Thanks for the help. My creative cloud says "up to date" at version 25.3.1. I guess I'll get a notification soon of 25:4.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

Releases happen at different times in different countries. It might be a few days or so.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

This solution worked for me on a Mac running Big Sur 11.6 and Adobe Illustrator 25.2.3: 

In USER/Library/Application Support look for a file that begins with - com.adobe.acc.onboarding the full file will have the prefix and some unique identifier combo of letters and numbers followed by a .prefs extension. My file was titled: 

com.adobe.acc.onboarding.0E1F37334C94A0150A04B833.prefs

Right click on the file and select an editor to open it in. I use Atom because it is designed for doing Macs and can open up almost any type of file. A .prefs file is just an XML file that conforms to a standard for application preferences. The file should have something similar to this: 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<prefs>
    <property key="ccd.onboarding.assets.steps">0</property>
    <property key="ccd.onboarding.assets.statusLight">1</property>
    <property key="ccd.onboarding.assets.version">2</property>
    <property key="ccd.fontmanagementpanel.synced.version">1</property>
    <property key="ccd.fontmanagementpanel.synced.statusLight">1</property>
    <property key="ccd.fontmanagementpanel.synced.steps">0</property>
    <property key="ccd.onboarding.assets.cloud.steps">0</property>
    <property key="ccd.onboarding.assets.cloud.version">1</property>
    <property key="ccd.onboarding.assets.cloud.statusLight">1</property>
    <property key="ccd.onboarding.assets.lib.mechanical.steps">0</property>
    <property key="ccd.onboarding.assets.lib.mechanical.statusLight">1</property>
    <property key="ccd.onboarding.assets.lib.mechanical.version">1</property>
    <property key="nuj.onboarding.steps">main.nuj.dialog</property>
    <property key="nuj.onboarding.version">1</property>
    <property key="nuj.onboarding.statusLight">0</property>
    <property key="nuj.empty.onboarding.version">0</property>
    <property key="pluginmarketplace.search.version">1</property>
    <property key="pluginmarketplace.search.statusLight">1</property>
    <property key="pluginmarketplace.search.steps">0</property>
    <property key="marketplace.onboarding.steps">0</property>
    <property key="marketplace.onboarding.version">2</property>
    <property key="marketplace.onboarding.statusLight">1</property>
    <property key="starterLibs.welcome.steps">0</property>
    <property key="starterLibs.welcome.statusLight">1</property>
    <property key="starterLibs.welcome.version">1</property>
</prefs>


Just comment everythign within the <prefs> tag out. (Encase all the <property> tags in <!-- and --> so your file looks like: 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<prefs>
    <!--<property key="ccd.onboarding.assets.steps">0</property>
    <property key="ccd.onboarding.assets.statusLight">1</property>
    <property key="ccd.onboarding.assets.version">2</property>
    <property key="ccd.fontmanagementpanel.synced.version">1</property>
    <property key="ccd.fontmanagementpanel.synced.statusLight">1</property>
    <property key="ccd.fontmanagementpanel.synced.steps">0</property>
    <property key="ccd.onboarding.assets.cloud.steps">0</property>
    <property key="ccd.onboarding.assets.cloud.version">1</property>
    <property key="ccd.onboarding.assets.cloud.statusLight">1</property>
    <property key="ccd.onboarding.assets.lib.mechanical.steps">0</property>
    <property key="ccd.onboarding.assets.lib.mechanical.statusLight">1</property>
    <property key="ccd.onboarding.assets.lib.mechanical.version">1</property>
    <property key="nuj.onboarding.steps">main.nuj.dialog</property>
    <property key="nuj.onboarding.version">1</property>
    <property key="nuj.onboarding.statusLight">0</property>
    <property key="nuj.empty.onboarding.version">0</property>
    <property key="pluginmarketplace.search.version">1</property>
    <property key="pluginmarketplace.search.statusLight">1</property>
    <property key="pluginmarketplace.search.steps">0</property>
    <property key="marketplace.onboarding.steps">0</property>
    <property key="marketplace.onboarding.version">2</property>
    <property key="marketplace.onboarding.statusLight">1</property>
    <property key="starterLibs.welcome.steps">0</property>
    <property key="starterLibs.welcome.statusLight">1</property>
    <property key="starterLibs.welcome.version">1</property>-->
</prefs>


Save and close the file. Restart Adobe Illustrator. The annoying pop-over videos/images should cease. Hope this helps. 

Adobe: Stop doing this. Its such bad UI/UX. On each launch present the user with the option to have these tutorials display or not. 

Disclaimer: Do this at your own risk. Turning the preferences off should have no harmful affect on your instance of Illustrator but these instructions come with no guarantees. Be smart, back up your work and hard drive before you go poking around on your Mac. : )



Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2021 Dec 11, 2021

Copy link to clipboard

Copied

LATEST

@FatElvis ex Machina Amazing. Just copy and pasted and voilå!! PERFECT! So easy! I used Text Edit on my Mac to open up the file (of course, saved a backup of file), copy / paste / save. Reopen Illustrator - no longer hating on Illustrator! 

 

THANK YOU THANK YOU THANK YOU!!! Elegant and simple and efficient! Nicely done!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines