How to enable Welcome Screen

[Ian Kiryowa]

I can't seem to see the option to enable the Welcome Screen for Illustrator 28.0 I need to be able to see the preset and the recent files but what I get is this screen

[Monika Gause]

Please check out this thread to the end: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227... 

[Ian Kiryowa]

Hi Monika. I can seem to see the option mentioned. I'm using Illustrator 28.0 and this is what it shows when I go to preference.

[Monika Gause]

There are a couple of other things mentioned in the thread.

[Brad @ Roaring Mouse]

Check your Prefernces to see if "Show the Home Screen..." is unchecked. If so, turn it on.

[Ian Kiryowa]

Hi Brad, my Illustrator v28.0 doesn't show me that. See what my screen looks like.

[Brad @ Roaring Mouse]

It's there. and it is checked  (I had just abbreviated the sentence. Full sentemce is "Show The Home Screen When No Documents Are Open"). Try uncheck it, close the program and reopen, then check it and reopen again to see if that "bumps" it into working.

Otherwise, yu might try "Reset Preferences"?

[Ian Kiryowa]

I've tried that and I still have a blank Welcome Screen.

[creative explorer]

@Ian Kiryowa I would strongly suggest to do another clean install of adobe Illustrator.
uninstall Illustrator with the uninstaller, and re-install Illustrator through adobe.com, 

[Anshul_Saini · Accepted solution]

Hi @Ian Kiryowa,

I'm sorry to hear you're having trouble with the Welcome Screen in Illustrator 28.0. Could you please try updating to Illustrator 28.6 and see if that resolves the issue? If not, you can try installing version 27.7 to test if it's working on your end, as this issue has been reported by multiple users.

Also, please share your macOS version and Mac system details so we can better assist you.

Best,

Anshul Saini

[Ian Kiryowa]

Hi @Anshul_Saini, thanks so much. 

An upgrade to 28.6 did the magic. Also, for the record, I'm running macOS 14.5 (Sonoma).