I can't download illustrator how to do it?

[karolina_3345]

Hello,

I have an issue with installing Adobe Illustrator. I recently bought a key for the windows 11 pro for the app, but it still says that i have to update the system. I looked at the requirements for the app and it's all good. What do I have to do to download that app? I tried to install it by Creative Cloud but it still said that I have to update the system. What do i do in that situation please help me I need that Illustrator for my exams. So sorry that the images are in the other language I hope it's not a problem. Thank you and have a nice day. 

[Monika Gause]

@Anshul_Saini can you please help?

[Anubhav M]

Hello @karolina_3345,

I'm sorry to hear about your experience. Would you mind checking if there are any pending Windows updates (https://adobe.ly/4fH2vAZ) and installing them to see if it helps?

If the problem persists, kindly share the system report (https://adobe.ly/4gPKnpI) so I can check it with the team.

Looking forward to hearing from you.

Anubhav

[karolina_3345]

Hello,

I checked if I have anything to update and i don't. I checked the information about my system and I can't drop the file type ".nfo" here because it's not supported, I hope imported images will help, I am sorry that the images are in the other language.I am so sorry for the trouble. 

Have a nice day.

[pixxxelschubser]

@Anubhav M 
When using Opera under Windows, all installation programs are affected - including the CC app.

Is there a way to supplement the installation program with a manual query of the operating system if the automatic system fails? Because this case actually occurs relatively frequently (even if it is easy to fix by using a different browser and is therefore probably not mentioned in the bug reports).

[Anubhav M]

Hello @pixxxelschubser,

Thanks for sharing your observations. I will forward this information to the product team for further investigation.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

[pixxxelschubser]

Hallo @Anubhav M 

Thank you for your quick reply.

A little more background information on this topic:
As I said, this exact problem has been increasingly requested on the Adobe Diskord servers in recent months (several dozen posts). It was almost always about current new Windows devices with good equipment and the “incompatibility error message”. In the vast majority of cases, the quick alternative solution was to stop using Opera and switch to another browser.

here are the two most recent posts on the same topic

A quick search (only !!) on the Photoshop server for Opera resulted in 165 hits

[pixxxelschubser]

Hi @karolina_3345 

Unfortunately, I can't read the message in your screenshot.

However, a very probable cause under Windows could be the use of Opera as a browser. Please try another browser and let us know what happens.

[karolina_3345]

Hi @pixxxelschubser,

Thank you so much for helping me, I don't think that I could have thought that it might be the browser problem, I tried downloading creative cloud by microsoft edge and it works. 

Thank you for your help and sorry for the silly problem and have a nice day!

[pixxxelschubser]

Glad the tip helped.
😉

Apparently the installation program automatically accesses the Mac OS file if it does not receive any information about the operating system from the browser. This is exactly the case with Opera. And that leads to the “incompatibility message”.