I can't see the size even if I draw the shape.

[youn ji 0204]

Hello. I have a problem.

This problem has happened ever since i purchased illustrator cc 2019

If I draw a rectangle(& everything), i cannot see its size.

Is there a problem with my computer? Or is it a programming problem?

I'd like to know if there's a solution.

[Rob de Winter]

Hmm, this looks like an error, but just to be sure... can you check if these checkboxes are checked? Go to Edit > Preferences > Smart Guides (Windows) or Illustrator CC > Preferences > Smart Guides and make sure these are checked:

You can check if View > Smart Guides is checked...

If this doesn't work, try to reset your preferences. So, firs quit Illustrator, then restart it and immediately after clicking the Illustrator button hold Ctrl-Alt-Shift (Windows) or Cmd>option/alt>Shift (Mac).

I hope this works

[youn ji 0204]

Thank you for helping me.

But there was a checkmark.

The problem has not been resolved yet...

[Myra Ferguson]

Try the 2nd part of Rob's recommendation to reset your preferences.

[youn ji 0204]

I tried, but it doesn't work.

[Myra Ferguson]

Hmm... and you've restarted Illustrator? Have you restarted your computer?

You can check to see if anyone else has reported it as a bug here:

     Adobe Illustrator Feedback

If so, you can upvote it to show it's also affecting you. If not, you can add it.

[Monika Gause]

What is installed in your system?

Any additions that enhance your workflow? Particularly stuff that posts its own windows, overlays and stuff.

What else is currently running on your computer? Browsers, any mobile stuff?

[youn ji 0204]

Running the illustrator alone will cause problems.

I can't see the size since it was first run.

The same is true of any work.

I've never seen a size....

Use Windows 7(desktop) & 10(laptop)

I usually use my desktop, but I've noticed the same problem with my laptop.

A lot of people have commented, but I haven't solved it yet.

[youn ji 0204]

And I use Illustrator CC 2019

[Monika Gause]

What is installed in your system? Any extras, extensions? What else is running?

[youn ji 0204]

I'm sorry for late reply.

I didn't understand what you were talking about. I'm not good at English.

I'm using it for personal use.

And problems also occur when I'm not running other programs.

[Monika Gause]

Did you already reset the preferences?

How to set preferences in Illustrator

This page exists in different languages. Which is your mother tongue?

[youn ji 0204]

Yes, I have completed the reset. But the problem has not been resolved.

My mother tongue is Korean.

[Monika Gause]

That is strange.

Please contact support. Only they can log into your system and check things out:

Contact Customer Care

You need to be logged in. At the bottom of the page is a chat option.

[youn ji 0204]

There is nothing I can do.

Counselor chatting is the best way to go

Thank you very much for your help. ❤️

[Monika Gause]

You're welcome.

I hope they can solve your issue.

[Denis Lazetic]

Hey there,

I believe this is the problem with the preview mode.I have same problem when I check something in CPU Preview.

Try switching preview modes:

Choose View > GPU Preview

Hope this helps