I can’t use my Brush tool on adobe Illustrator

New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Hello, I can’t use my Brush tool on adobe Illustrator, as soon as I use it, appears a trace of the color of the layer that disappears. I checked my calligraphic shape options and the rest but I always come across the same problem and I would need help quickly to finish a Logo. Capture d’écran 2021-11-20 à 16.28.28.png

TOPICS
Feature request, Tools

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Are you using a tablet, trackball, special mouse?

Did you just update? (If so was it working okay before?)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2021 Nov 25, 2021

Copy link to clipboard

Copied

Hello Met1, thank you for taking the time to answer me. I use a Tablet. I did not make any updates but there are indeed settings that have changed on my google interface that I can not change. Do you think that would have anything to do with it?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

  • The exact version of macOS & Illustrator
  • Does this issue happen while working on a specific file? If yes, please share that file with us.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • A small video demonstrating the issue could be really helpful.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines