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Illustrator 2017 can't use GPU acceleration.

New Here ,
Nov 16, 2016 Nov 16, 2016

After updated to 2017, Illustrator didn't recognize my GPU ( GTX 970m) like the 2015 version.

I reset the preference file, and didn't help. 

What can I do to fix this.

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Mentor ,
Nov 16, 2016 Nov 16, 2016

Downgrade or buy a new computer, unfortunately. I did the former.

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New Here ,
Nov 16, 2016 Nov 16, 2016

you mean downgrade Illustrator or the Nvidia driver?

You think Adobe and Nvidia wouldn't solve this?

I think I can do my work without the GPU acceleration, but just the abnormality bothers me a bit. 

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Mentor ,
Nov 17, 2016 Nov 17, 2016

Downgrade Illustrator. Adobe arbitrarily and intentionally decided to double the VRAM requirements for things like animated zoom. It happened to me, too. I actually see no value in upgrading to any of the 2017 apps, so that was the easiest solution.

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Community Beginner ,
Nov 18, 2016 Nov 18, 2016
LATEST

I tried to downgrade illustrator 2015 to version: 20.01, 20.0.0, 19.2.1, 19.20.

Unfortunately none of these versions find my gpu either (nvidia 960m). The strange thing is that these version where able to find my gpu in the past.

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