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StasiaUninterrupted
Inspiring
September 13, 2019
Answered

Illustrator 2019 menus greyed out

  • September 13, 2019
  • 2 replies
  • 4069 views

Running Illustrator opens a huge window that doesn't automatically reconfigure to different screen sizes. Opening a file created and saved just a few days ago, all menus are greyed out and elements are uneditable (including the attempted use of keyboard shortcuts). I had a few message windows pop-up; one stating that creative cloud is needed to "fix the issue", but never seeing anything else stating what "the issue" is. Clicked to repair and it seemed to initialize properly. Once the CC desktop app was repaired and opened, I noticed there were updates available, so I then updated my apps. Another message window had opened when this first started happening saying "There is not enough memory available to process the appearance of an object." Thinking it was referencing my machine's memory, I uninstalled several programs I no longer use. Then I restarted my machine and opened illustrator again, only to have the same issue. 

    This topic has been closed for replies.
    Correct answer StasiaUninterrupted
    MikeGondek - thanks for the reply, but as stated in my post I updated the app and restarted my machine before posting this. I only had Chrome and Illustrator opened when getting the memory message.

    2 replies

    StasiaUninterrupted
    Inspiring
    September 13, 2019

    Also as stated cloud app is up to date, see additional screenshot.

    Mike_Gondek10189183
    Community Expert
    Community Expert
    September 13, 2019

    Hi / Część Stasia,

     

    You are getting this message.

     

     

    Can we see your Adobe cloud window to ensure you also updated the cloud app. You can check your adobe cloud version by clicking on the 3 dots and choosing preferences.

     

     

    In regards to the memory error, did you have many apps open, and when was last time you restarted your computer?

     

    Reset your prefs
    Press and hold Option+Command+Shift (macOS) as you start Illustrator. 

     

    StasiaUninterrupted
    StasiaUninterruptedAuthorCorrect answer
    Inspiring
    September 13, 2019
    MikeGondek - thanks for the reply, but as stated in my post I updated the app and restarted my machine before posting this. I only had Chrome and Illustrator opened when getting the memory message.