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daisygirl_79
Participant
July 29, 2020
Answered

Illustrator 2020 (24.2.2) Crashing on Windows machine

  • July 29, 2020
  • 1 reply
  • 847 views

Is there anyone else having issues with Illustrator suddenly over the last two days? It crashes all the time now for some reason, and can;t precview anymore. Literally freezes20 times last night and now this morning already another 10 times. I have tried rebooting Illustrator but it still keeps happening.

ASUS 16GB RAM
i7-8750H CPU @ 2.20GHz
64-bit

 

{Renamed by MOD}

    Correct answer rama_ai11751598

    An other crahs just now, just tried to open a file and it all goes white and just crashes every time


    We are working on a fix for this issue. Please revert to 24.2.1 through https://helpx.adobe.com/in/download-install/using/install-previous-version.html

    -Rama
    Illustrator Team

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 29, 2020

    Please tell us which system and version it is.

    Also: dos this happen with specific things you do? e.g. save a file, print?

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    daisygirl_79Author
    Participant
    July 29, 2020

    Illustrator version 24.22

     

    It is just happening randomly all the time now. It wont let me open filers directly from Explorer now either, i need to do it inside of Illustrator. It stopped letting me drag files into Illustrator as well. It would crash everything i tried to open a file for one day but that has improved with a few resets and restart. It has just become really unstable over the last 3 days. I haven't had these issues before.

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    daisygirl_79Author
    Participant
    July 29, 2020

    This is without anything even open in Illustrator, is this normal?

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