Illustrator 2021 and 2022 Zoom not working correctly after OS update to Monterey

Forum|Forum|3 years ago
February 28, 2022
1 reply
3721 views

A few issues, the biggest is I can only zoom in a certain amout before my doc / image / art turns grays

Picture 1 is file open to 24% Picture 2 is zoomed to 600% everything goes gray. I have tried GPU on and off.

The othe issue is a can hardly see the size of the document on the screen, its a very very fine gray line, this is secondary to the zoom issue

The above is idental for 21 and 22.

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

One suggestion to help is to change your canvas color in the AI Preferences/User Interface.

White on light gray is hard to discern in general.

Next, on the larger issue of zoom not showing artwork, go to Preferences/Performance.

Two things to report back on:

1. Does the GPU Perfomance section indicate a Comaptible GPU Available? If yes, then

2. Submit the GPU details

Also something to try is to uncheck the Real Time Drawing option at the bottom (and then restart AI).

Let me know what you find.

Thanks

Laszlo P. BagiAuthor

Known Participant

Thanks for the suggestions.

Yes setting the color darker does allows me to see the document edge better. However I've never had to do that before, its always been set to White. Checking the GPU box on or off and uncheckig real time drawing option on or off have no effect. What I do know is niether of these things was an issue in 10.6 (Big Sur). They happened after updating last week to Monterey... currently 12.2.1

Laszlo P. BagiAuthor

Known Participant

Have you upgraded your AI after installing Monterey?

You can install CC2022 to test and keep your existing version.

To screen shots, one at 100% the other at 150% (gray). It doesn't matter what I have on the document. It could be a tiff image from PS. I could be some vector art, it could be blank.... this is what happens.

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