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Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Forum|Forum|4 years ago
October 29, 2021
25 replies
47485 views

This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

Only way to close it is Ending the Process through task manager.

Bug

Correct answer Anshul_Saini

Hi All,

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

Thanks & Regards,

Anshul Saini

2

2025_dis_9380

New Participant

WIN_AAI_V26.5.0.223_AP_ZNT.ra

P

PhotomorganaUK

New Participant

2024 and this is happenning again, what a shame 😞

A

Anubhav M

Community Manager

Hello @PhotomorganaUK,

I'm sorry to hear you're having the same trouble with Illustrator. Would you mind confirming the version of the OS/Illustrator and if you have any plugins installed along with screenshots of the error message (if any) so I can better assist you?

Looking forward to hearing from you.

Anubhav

H

Hengchong23959334n0mi

New Participant

Hi all

AI 2022 26.2.1 crash my mac when saving. help!

Anshul_Saini

Community Manager

HI @Hengchong23959334n0mi,

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
Does it crash while saving a specific document?
Where are you trying to save the document (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more info.

Regards,

Anshul Saini

R

R.J MacReady

Participating Frequently

I am absolutely sick to death with Adobe and it's awful products. Every single app that I launch either crashes or doesn't respond. I had a computer expert give my Mac the once over no errors in my drives were found, plenty of RAM and HD space. Today I have cancelled my subscription, I cannot run my business like this it's a disgrace. There are alternatives to Illustrator which I intend to use from now on.

M

mart2001

New Participant

illustrator crashes every time I close it, even after reinstalling

Monika Gause

Community Expert

On Windows?

That is a known issue. There is a beta version available that seems to fix it.

M

mart2001

New Participant

Yes its on windows

N

Nada Mohsen Omar

New Participant

hi

illustrator isn't responding while i trying to close it

although it's working fine

i tried many solutions i saw here in community and the problem still happened

i tried to uninstall illustrator and install again , tried to uninstall the creative cloud and reinstall again

tried also to reset prefrences and all not working

and it can't be closed only if i used task manager to force close

can anyone help ?

thanks

Met1

Brainiac

Did you run the cleaner tool?

N

Nada Mohsen Omar

New Participant

no , how to use it?

default7sdz5zmbwtgy

New Participant

I am having the same issue - new install Windows 10 64 bit etc. I end up using the Task Manager to close the application every time. It locks up the program as soon as I try to close it.

default7sdz5zmbwtgy

New Participant

Update: I'm sorry I forgot to take notes right after this fix.

I installed Illustrator 26.02 Beta to help fix the crash issue, then reinstalled Illustrator 26.01. It was weird, but it worked. Sorry I didn't write down the steps and link when I fixed the issue.

Sagearooni

New Participant

Ever since I updated Illustrator, I've been having problems with the program crashing when I try to close it. My files are fine as long as I save them before I try to close them, but it always crashes when I try to exit the program. My version is 26.0.1 and I've never had this issue until after I updated to this version.

Omar.Fathy

Community Expert

Try this solution in the video. It helped another users to fix it:

staceyw72942591

Participating Frequently

I've force stopped and deleted all of my preferences. The only way I can get Illustrator to shut down is CTRL-ALT-DELETE. Then there are no recent files saved. Can I uninstall illustrator and re-install it, or will this cause added issues?

Monika Gause

Community Expert

Crash when you quit?

Can you try these?

https://community.adobe.com/t5/illustrator-discussions/illustrator-crashing-after-installing-the-latest-version-2022-26-0/m-p/12479951
https://community.adobe.com/t5/illustrator-discussions/illustrator-2020-freezes-crashes-on-windows-10/td-p/10721051
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-on-windows-10-machine/m-p/12483615
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-everytime/td-p/12513762

Steffe Schönlau

New Participant

Hi all, I work with Illustrator every day, but since I've installed Windows 11, Illustrator crashes every time before closing. Are there problems with Windows 11? I have already reinstalled Illustrator, the issue still persists.