Illustrator 2022 Save For Web Window Is Broken

Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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Just recently when I try to save for Web the windows opens up at maximum size with nothing showing on the right hand side. I shrink the window and the settings show up partially. I cannot get it to show all of the settings.

 

Any ideas what may be causing this?

 

Thanks

 

SaveForWebProblem.jpg

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Adobe Employee , Mar 24, 2022 Mar 24, 2022
Hi @SOE-TAMPA_Joh23699215n649, Sorry for the trouble. In addition to @marliton suggestion, you may try the following steps: Change the UI scaling from Illustrator preferences to small. For MAC • Close all Adobe applications. • Go to the following locations • ~/Library/Caches • ~/Library/Application Support/Adobe • ~/Library/Preferences • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Ill...

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Hi. Please try:

  1.  Window > Workspace > Reset.
  2. Resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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Gave it a try. Still having an issue with it. Thanks for the suggestion!

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi @SOE-TAMPA_Joh23699215n649,

 

Sorry for the trouble. In addition to @marliton suggestion, you may try the following steps:

  • Change the UI scaling from Illustrator preferences to small.
  • For MAC
    • Close all Adobe applications.
    • Go to the following locations
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
    • Launch Illustrator from the Creative Cloud.
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

    Anshul_Saini_0-1648164824298.png

  • For Windows
    - Close all Adobe applications.

    - Go to Location C:\Users\user\AppData\Roaming\Adobe
    - Rename Adobe Illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 24 Settings.old

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
    launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

 

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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Clearing out Illustrator and reinstalling it worked. I am now able to see the whole panel.

 

Thanks for your help!

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Glad to hear that. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,

Anshul Saini

 

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