Illustrator 2023 not responding

Forum|Forum|3 years ago
December 7, 2022
3 replies
3208 views

Hi community! Has anyone else experienced a similar issue with the new 2023 illustrator in which when I go to launch the application, I create a file/workspace but then the application just freezes and displayes the colorful loading circle. I work off of a M1 Macbook Pro.

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Kevin Stohlmeyer

Community Expert

Is Illustrator listed and checked active under Apple System Preferences/Security and Privacy/Full Disk Access?

N

nice_reality0D4D

New Participant

I'm having the same problem! Tried deleting and reinstalling and restarting my computer but no luck

Monika Gause

Community Expert

Which system is it?

Did you already reset the preferences? Run the Adobe Cleaner tool between uninstall and reinstall?

N

nice_reality0D4D

New Participant

That system should work fine.

Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

How to reset preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Thank you so much! I'll try this

Monika Gause

Community Expert

DId this just start to happen? There was an update very recently and did you already reset the preferences afterwards? Of course do also try and reboot the computer.

Resetting the prefefences erases all your settings, so you might want to rename the folder, becasue that can be undone incase it doesn't help.

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