Participant

Question

Illustrator 2024 performance issues in Windows

Forum|Forum|1 year ago
April 6, 2024
5 replies
7059 views

This performance issue often occurs when I open Illustrator v 28.4.1 and Photoshop v 25.6 at the same time, making my PC perform extremely slow and lagging. it's enough to make me feel annoyed while working.

I've tried reinstalling Illustrator and Photoshop, changing the graphics performance for the Illustrator & Photoshop app to "High Performance", updating the latest GPU driver, cleaning temporary files, updating windows to the latest stable 2H22 version. but the result is that the performance issue is still not fixed.

additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti, be quiet 700w PSU, Windows 11 Pro 22H2

bug_ai_ps_2024.zip

This topic has been closed for replies.

Ricardo CGI

Inspiring

I recently began working on the Windows platform and encountered the same issue: Illustrator performs poorly on Windows, even on relatively fast machines. It's quite disappointing. Adobe should prioritize resolving these performance issues on Windows.

A

Anubhav M

Community Manager

Hello @5150163 4D,

I am sorry to hear about your experience. Would you mind confirming if Illustrator behaves this way when working with a particular file/tool/feature? Also, have you tried the suggestions shared above by Anshul to check if they help?

Looking forward to hearing from you.

Thanks,

Anubhav

Ricardo CGI

Inspiring

Hi Anubhav,

Thanks for getting back. I'm dealing with packaging artwork, a couple of links, but nothing special. I've been using Illustrator for years on a Mac, and it always ran smoothly. Now I'm facing zoom lag and a non-responsive app when switching between tabs across multiple files. Anyway, it's pretty disappointing. It should be running fast out of the box.

Machine optimization is for slow computers. I'm running Illustrator on a pretty fast computer, so Anshul's tips are irrelevant for me.

Cheers!

Old Charles

Known Participant

I'm also having severe performance issues while working on latest version of AI.
I'll try to downgrade it cause right now it's impossible to handle normal workflow.

Notebook Windows 10, i9 9900k, RTX 2080, 64Gb RAM, 1TB nvme 970PRO, 1TB nvme 860EVO

Anshul_Saini

Community Manager

Hi @Old Charles,

Thanks for reaching out. Your system configuration seems quite powerful and should be capable of handling Illustrator smoothly. However, it's possible that some optimization tweaks may improve performance. I suggest trying the following steps:

Optimize system settings for Illustrator by following the guidelines outlined in this HelpX article: https://adobe.ly/4dd3XeB
Check and adjust some OS and app settings as demonstrated in this video: https://adobe.ly/3WmJtdv

These optimizations may help enhance Illustrator's performance on your system. If you continue to experience severe performance issues after applying these optimizations, please consider sharing a screen recording demonstrating the issue. This will provide more insight into the specific problems you're encountering, allowing for more targeted troubleshooting.

Let me know if you need further assistance or have any other questions!

Best,

Anshul Saini

Old Charles

Known Participant

I believe it doesn't depend from optimization issues, I just did a test with a recent document I've been working on.
The document it's literally plain shapes with no effects on them (it's a branding project).
Opened both 28.4.1 and 27.9.3 versions of Illustrator at the same time on two differen screens.
Opened the document 28.4.1 takes 1 minute, 27.9.3 opens within seconds.
Click and drag a group of simple shapes: 28.4.1 lags and crashes while 27.9.3 just moves the shapes as it should be.
There must be some major issues here.

However I checked your link and found some useful tips about GPU optimization. Thanks anyway.

H

homershie

Participant

I also use illustrator for many years, but the first time I encountered after the update the whole processing performance becomes extremely poor, seriously affecting the work efficiency, I also use Windows, not sure macOS also have the same problem, at present I can think of the only way is only to return to the previous version like v28.3, I hope that adobe's engineers can quickly repair!

M

mrsdesignsherman

Participating Frequently

I have downgraded my version and it is much more stable, so that's what I will be using for now too. However, I would love to use some of the new features and hope this is repaired soon!

holly1717

Participant

I'm having exactly the same problems! Can I ask which version you downgraded to? Thank you!

M

mrsdesignsherman

Participating Frequently

I am also having severe performance issues. I've been using Illustrator for over 20 years almost daily, and I have never had this many freezes. It's very frsutrating and it takes a lot more time to accomplish anything. Therefore, it's costing me money as well. I have a brand new Surface Studio (not laptop) and I maxed out all options to have a high performing machine. Yet, sometime Illustrator crashes on simple tasks. Almost each time, I submit a report to Adobe, but I wonder if anyone is noticing.

A

Anubhav M

Community Manager

Hello @Mochi Senpai,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded